Customer Service Representative

7 days ago


Plano, Texas, United States Innova Solutions Full time
Job Summary

Innova Solutions is seeking a highly skilled Customer Triage Specialist to join our team. As a key member of our customer service team, you will be responsible for communicating with homeowners and internal/external stakeholders to facilitate the research and resolution of high-exposure inquiries.

Key Responsibilities
  • Analyze interaction complexity and identify root causes of issues.
  • Communicate solutions to homeowners and internal/external stakeholders.
  • Research and correlate varied resources to draw sound conclusions and propose solutions.
  • Prioritize and meet pressing deadlines in a fast-paced environment.
  • Exhibit intellectual integrity, strong influencing skills, and ability to identify deficiencies in loan servicing and/or internal processes and procedures.
Requirements
  • 3+ years' experience in mortgage servicing loss mitigation or equivalent experience in oversight of default management.
  • Strong knowledge of the mortgage industry with outstanding analytical and problem-solving skills.
  • Superior written and oral communication skills with strong relationship management skills.
  • Knowledge of servicing policy related to loss mitigation, investor reporting and accounting, risk management, operational controls, and default management.
What We Offer
  • Competitive pay rate: $25/hr - $27/hr.
  • Benefits package including medical, dental, vision, 401(k), and more.
  • Opportunity to work with a leading company in the mortgage industry.


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