Overnight Front Desk Auditor 11-7A

3 weeks ago

Fort Lauderdale, United States Wyndham Hotels & Resorts Full time

** Overnight Front Desk Auditor 11-7A**

Location: Plantation, FL, US

Property Name: La Quinta by Wyndham Plantation - SW 6th Street Req Id: 14211

**Job Summary**

The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

**Education & Experience**

* High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.

* Guest Service Experience preferred.

* Computer knowledge/skills required.

**Physical Requirements**

* Flexible and long hours sometimes required.

* Sedentary work Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

* Late/Overnight shift.

**General Requirements**

* Maintain a warm and friendly demeanor at all times.

* Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

* Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

* Must be able to multitask and prioritize departmental functions to meet deadlines.

* Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

* Attend all hotel required meetings and trainings.

* Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.

* Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.

* Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.

* Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

* Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

* Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

* Must be able to cross-train in other hotel related areas.

* Must be able to maintain confidentiality of information.

* Must be able to show initiative, including anticipating guest or operational needs.

* Perform other duties as requested by management.

**Fundamental Requirements**

* Must be able to work with and understand financial information and data, and basic arithmetic functions.

* Must be willing to cross train in other accounting or hotel-related areas.

* Must be able to prioritize job functions in order to meet deadlines.

* Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).

* Audit and reconcile financial and statistical reports.

* Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.

* Prepare and distribute month-end reports.

* Audit and reconcile all Front Desk and Food & Beverage Cashiers work.

* Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.

* Prioritize job functions in order to meet deadlines.

* Ensure accuracy of all numbers reported including statistics.

* Input and update financial information into corporate communications network.

* Perform daily, weekly, monthly and annual data processing system functions as required.

* Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.

* Ensure overall guest satisfaction.

* Respond to governmental inquiries upon receipt.

* Handle guest requests.

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