Evening Hospitality Auditor
2 months ago
The Night Auditor plays a crucial role in ensuring guest satisfaction and operational efficiency during the overnight shift. This position requires a flexible schedule, including weekends and holidays, to meet the needs of our guests.
Key Responsibilities
- Provide exceptional service to guests, addressing any complaints or concerns to ensure their satisfaction.
- Manage the check-in and check-out processes in accordance with hotel policies.
- Follow established procedures for payment processing, cash handling, and credit transactions.
- Compile, print, and distribute daily financial reports to relevant departments.
- Perform additional tasks as assigned by management.
The Night Auditor is responsible for balancing daily revenue and expenses while performing front desk duties during the audit shift. Strong communication and guest service skills are essential to exceed guest expectations and provide a welcoming atmosphere.
Qualifications
- High school diploma or equivalent required.
- At least one year of experience in customer service; hotel experience is preferred.
- Ability to effectively communicate with guests, management, and team members.
- Proficiency in computer systems is preferred.
- Bilingual skills in English and Spanish are advantageous.
- Familiarity with local attractions and activities that cater to our clientele.
Shaner Hotels is a leading hospitality management company known for its award-winning properties. With a diverse portfolio of over 65 hotels across multiple states and countries, we are committed to providing exceptional service and experiences for our guests. Our team is dedicated to excellence in hotel management, development, and operational support.
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