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Industrial Counter Sales

2 months ago

Aurora, United States Motion & Flow Control Products Full time

Position Summary:

Industrial Counter Sales is responsible for supporting all aspects of the branch operations from product handling to maintaining inventory, along with customer service for both walk-in and phone/electronic sales in a friendly, fast-paced team environment. Primary Duties: Ensure the highest level of customer service and ethics are followed. Address and resolve all customer requests and/or complaints utilizing a positive, creative approach. Assist customers and respond to inquiries promptly with good selling skills. Provide customer support with technical product information. Generate and maintain accurate required documentation. Estimate the date of delivery to the customer based on current inventory levels, supplier availability, and/or production schedule. Make outbound lead follow-up to potential and existing customers utilizing various methods including phone, email, mail, and fax. Participate in required product training to build the required product knowledge. Collaborate with all appropriate departments and personnel to ensure customer satisfaction. Receive products, including unloading, verifying & receiving into the system. Package and stage materials or products for shipping (shrink wrapping, boxing, labeling). Ship products utilizing various methods from national carriers to customer vehicles. Assist with inventory control and cycle counting. Administer quality control, ensuring damaged products are not received or sent. Assembly production involving building small to large hoses, operating swagers, etc. Fabrication and use of complex machinery for kitting manufacturing may be required. Complete forklift/safety orientation course(s); operate forklift as needed. Maintain a safe, clean, and organized work area. Comply with all company rules, policies, and procedures. Adhere to strict Safety Guidelines. Basic Requirements: Must be over the age of 18 to apply. Excellent written & oral communication and strong relationship-building skills required. Detail-oriented with solid organizational skills and the ability to prioritize and multi-task in a fast-paced work environment. Basic computer skills including the use of MS Office (Word, Excel, and Outlook), with a willingness to learn new software programs. Experience with Epicor Prophet 21 a plus. The ability to add, subtract, multiply, and divide is required. Must be a good listener with above-average reasoning ability and make minimal mistakes. Must be a good learner who can assimilate product knowledge and skills as they are presented. Experience with industrial distribution, preferably fluid power components preferred. Familiarity with industrial and hydraulic hose and fittings, especially Parker Hannifin a plus. Mechanical background and forklift certification (applicable state certification) are a plus. Must be able to work with a wide variety of people and personalities. Maintain regular and punctual attendance. As MFCP is a small employer and employees work in a collaborative team environment, the employee must be physically present in the office to perform his/her job functions. Physical Demands and Work Environment: Job for Industrial Counter Sales includes frequent lifting up to 70 pounds, stooping, reaching above shoulder level, pushing, pulling, constantly walking/standing on cement flooring, and climbing ladders as needed. Work environment may vary including: warehouse containing moving equipment, fluctuating temperature and inventory in various storage arrangements, office work, manufacturing, machine shops, agricultural operations, and any other specific business operations of current or potential customers. The physical demands and work environment reflected are representative of those encountered by employees when performing the essential job functions. Reasonable accommodations may be made to accommodate individuals with disabilities to perform the essential functions of the job. $22.79 - $25.97/hour, depending on experience. Along with a competitive salary, MFCP offers attractive benefits, including: Medical, Dental, Vision, 401(k) Investment Plan, Life Insurance, and PTO. Candidates are subject to pre-employment criminal background, drug screen and DMV record review, along with possible reference checks. We are an Equal Opportunity Employer. We do not discriminate on the basis of age, race, sex, color, religion, national origin, marital status, sexual orientation, veteran status, military status, disability, genetic information, or any other applicable status protected by federal, state, or local law.

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