Experienced Parts Counter Sales

3 months ago

Aurora, United States McCandless Truck Center Aurora Full time

McCandless Truck Center is one of the region's premier Commercial Truck Sales & Leasing Dealerships, proudly serving the Aurora area for many years. Our team enjoys a fantastic culture and opportunities for advancement, which are company-wide focused to help you grow both personally and professionally. We're interested in helping you establish and build a long-term career with us, because we know that happy employees lead to happier customers

What We Offer:

  • Health Insurance - 80% of employee premiums are company paid
  • Free Dental & Vision insurance for employees
  • Life Insurance Policy
  • 401(k) plan with company match
  • PTO and Vacation Days
  • Training
  • Fantastic Culture and Work Environment
Shift will be: Tuesday thru Saturday 9:30 am to 6:00 pm

SUMMARY

Sells parts to all customers, over the counter, through the shop, or on the phone.

ESSENTIAL DUTIES

Essential Duties include the following. Other duties may be assigned.

Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.

Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.

Answers phone calls, providing price quotes and other information.

Provides high level of service to internal and external customers.

Pulls and fills orders from stock.

Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.

Locates out-of-stock parts from outside source and submits an emergency order, if necessary.

Notifies the service advisor and the customer when special ordered parts have been received.

Follows up on back-ordered parts.

Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.

Replenishes assigned inventory daily.

Assists outside sales representatives with their orders.

Makes sure all internal requests for parts are billed on service repair order.

Receives payment from retail customers or obtains credit authorization.

Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.

Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.

Sets up orders for daily shipment, delivery, or pick-up.

Participates in all training programs that are made available.

Keeps current on new products and product updates.

Maintains professional appearance.

MARGINAL DUTIES

Marginal Duties include the following. Other duties may be assigned.

EDUCATION and/or EXPERIENCE
  • One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
  • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; use hands to finger, handle, or feel; and climb or balance

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job; the employee is occasionally exposed to:
  • Wet and/or humid conditions
  • Moving mechanical parts
  • Fumes or airborne particles
  • Toxic or caustic chemicals
  • Outdoor weather conditions
  • Extreme heat
  • Risk of electrical shock
  • Vibration

The noise level in the work environment is moderate

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