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Part-Time Call Center Representative

2 months ago

Wilmington, United States S&S Services Group Inc Full time

Job Type

Part-time

Description

CAMS, a community association management company, has maintained our role as an industry leader for the last 30 years due to the dedication of our highly knowledgeable, expertly-trained, and certified team members. CAMS is dedicated to providing a higher standard of quality service to our association boards, homeowners, and vendors with our professionalism, accountability, and commitment to excellence. Our Management, Community Support, Accounting, and Maintenance Departments work cooperatively, as well as collaboratively to ensure success and satisfaction for our clients.

CAMS is in search of an individual who is seasoned in the customer service industry to work as a call center agent on a part-time, steady basis. Our Community Support Team Members are passionate about helping callers and finding solutions.

Schedule Offered

Mon- 8:30-5 pm (w/30 min lunch) , Tues-Thurs 12-5pm (w/ 15 min break) & Fri- 10-3 (with 15 min break)= TOTAL : 28 Hours.

Pay is $15.00 per hour

Responsibilities

  • Maintain superior customer service levels and productivity according to company standards
  • Provide prompt, courteous service to all external and internal customers
  • Effectively handle inbound customer service calls
  • Make notes/send emails to record customer interactions in a professional manner
  • Apply critical thinking and problem-solving skills to customer concerns
  • Operate in a fast-paced environment using telephone software and custom computer programs
  • Identify and resolve a wide variety of customer service issues related to property management
  • Perform other duties as it relates to client services process and procedures
Requirements
  • Must have the ability to thrive in a team environment
  • Excellent customer service skills
  • Ability to multi-task
  • Demonstrated ability to communicate effectively
  • Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.)
  • Strong problem-solving skills
  • Excellent organizational skills
  • At least 1 year of customer service experience, preferably in an inbound call center environment
  • Desire to learn about the property management industry
Preferred Experience
  • Bilingual in Spanish/English is a plus