Customer Experience Specialist

2 months ago

Saint Louis, United States Warehouse of Fixtures, TNG Full time
Job DescriptionJob Description

Warehouse of Fixtures has an exciting opportunity for a Customer Experience Specialist based in our downtown St. Louis location. If you have a passion for designing commercial spaces, are forward thinking and looking for a place where you can make a difference, we’d love to hear from you

Warehouse of Fixtures continues the tradition of excellence in new, preowned and refurbished office furniture. We meet and exceed our customers’ expectations with great products offered. Our company serves businesses nationwide and internationally with a focus in the St. Louis and Kansas City metropolitan areas.

Key Qualities:

  • 15+ Years of Operations Family Owned
  • 60+ Years of local name recognition
  • Excellent reputation built around strong customer values, service and solution-focused approach

Summary

The Customer Experience Specialist (CES) interfaces with our customers and various business and functional team members to deliver exceptional service to our customers. Through building successful relationships, the Customer Experience Specialist will coordinate and align multiple internal resources and capabilities across the company. The Customer Experience Specialist will perform administrative duties that will support the Sales team. The Customer Experience Specialist will collaborate with the team to build confidence and loyalty by establishing rapport and consistently providing resources for them. The Customer Experience Specialist must be organized, able to multi-task and have a proven track record of providing excellent customer service. This person will provide administrative and sales support to the sales and design teams, and the Sales Manager.

Essential Duties and Responsibilities

  • Assists customers by phone or in person.
  • Will become the specialist in Lead Generation and sales software programs that will support the efforts of Sales and Design teams.
  • Works efficiently to complete daily, weekly, and monthly administrative tasks.
  • Maintain a neat and clean appearance to represent a positive image of the company.
  • Participate in training and professional development and put new skills to immediate and meaningful use.
  • Foster a positive and pleasant working relationship with members of the sales, design, and leadership teams.
  • Familiarize yourself with current information about services and products available for customers.
  • Help keep the showroom floor clean and orderly. Will collaborate with Designers to understand the floor plans.
  • Follow through with our customers’ requests, feedback, and questions.
  • Manage various customer service reports to help the team stay informed and efficient and to continually improve processes.
  • Own customer issues and escalate to appropriate channels as needed.
  • Responds to written correspondence and telephone inquiries.
  • Manage incoming sales calls, manage existing accounts, and work on successful customer retention.
  • Maintaining an accessible and organized filing system for sales and managers.
  • Provide assistance to the sales team and Sales manager as needed.
  • Performing data entry duties regarding metrics, sales figures, and other key data.
  • Tracking sales leads, coordinating quotes, entering sales orders, providing customer service, and managing customer orders that will feed into the reports that you will maintain.
  • Monitoring sales and the performance of the sales team as well as recording sales data.
  • Track and analyze customer feedback and satisfaction using various forms of communication including phone calls and email correspondence.
  • Use gathered information to identify gaps and recommend strategies to strengthen customer experience metrics.
  • Collaborate closely with sales team, marketing, designers, management teams to enhance the customer experience.
  • Work in a strategic, high-volume fast-paced environment.
  • Other duties as assigned

This job has no supervisory responsibilities.

Education and/or Experience: Six months to one-year related experience and/or training. Minimum of three years of experience in customer service.

Benefits:

  • Health Insurance
  • Life Insurance
  • Vision Insurance
  • Dental Insurance
  • 401k
  • Paid Time Off / Flexible Hours
  • Work week Monday - Friday
  • Paid Weekly
  • Great Team Atmosphere



  • Customer Experience Specialist

    6 days ago

    SAINT LOUIS, United States TEKsystems Careers Full time

    *Teksystems is currently seeking experienced Call Center Representatives within the Mortgage Industry for an on site opportunity in St. Louis, MO!* #centralpriority The Customer Experience Specialist I, is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending.  The individual acts as the...

  • Customer Experience Specialist

    2 months ago

    St Louis, United States Warehouse of Fixtures Full time

    Warehouse of Fixtures has an exciting opportunity for a Customer Experience Specialist based in our downtown St. Louis location. If you have a passion for designing commercial spaces, are forward thinking and looking for a place where you can make a difference, we'd love to hear from you! Warehouse of Fixtures continues the tradition of excellence in new,...

  • Customer Experience Specialist

    3 weeks ago

    St. Louis, United States Ledgent Technology Full time

    Our client is a leading national home loan lender and is currently seeking a Customer Experience Specialist in Saint Louis MO. The Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. As the Specialist, you will act as the primary consumer contact to guide a...

  • Customer Experience Specialist

    3 weeks ago

    St Louis, United States Ledgent Technology Full time

    Our client is a leading national home loan lender and is currently seeking a Customer Experience Specialist in Saint Louis MO. The Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. As the Specialist, you will act as the primary consumer contact to guide a...

  • Customer Experience Specialist

    2 weeks ago

    St Louis, United States LEDGENT Technology & Engineering - Roth Staffing Companies, L.P. Full time

    Our client is a leading national home loan lender and is currently seeking a Customer Experience Specialist in Saint Louis MO. The Customer Experience Specialist is an entry-level customer service role, operating in a call center environment and supporting Consumer Direct Lending. As the Specialist, you will act as the primary consumer contact to guide a...

  • Customer Experience Specialist

    2 weeks ago

    St Louis, United States TEKsystems Full time

    TEKsystems Customer Experience Specialist SAINT LOUIS , Missouri Apply Now The Customer Experience Specialist I, is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. The individual acts as the primary consumer contact to guide a consumer through the loan origination process after the licensed...

  • Customer Experience Specialist

    6 days ago

    Saint Louis, MO, United States TEKsystems Careers Full time

    *Teksystems is currently seeking experienced Call Center Representatives within the Mortgage Industry for an on site opportunity in St. Louis, MO!* #centralpriority The Customer Experience Specialist I, is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. The individual acts as the primary...

  • Customer Experience Specialist

    1 month ago

    Saint Petersburg, United States Cottonwood Residential Full time

    Job DescriptionJob DescriptionHiring Immediately! Customer Experience Specialist needed at Cottonwood Bayview Apartments in St. Petersburg, FL!Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat...

  • Customer Service Specialist

    3 months ago

    Saint Louis, United States Clout Promotions Full time

    Job DescriptionJob DescriptionCustomer Support SpecialistWe are seeking a Customer Support Specialist to join our growing marketing team in St. Louis, MO. In this role, you will be the first point of contact for our clients and provide excellent customer service and technical support.Responsibilities:Field incoming calls, emails, and chat messages from...

  • Customer Experience Manager

    3 weeks ago

    St Louis, United States Ledgent Technology Full time

    Our client is a leading national home loan lender and is currently seeking a Customer Experience Specialist in Saint Louis MO. The Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. As the Specialist, you will act as the primary consumer contact to guide a...

  • Customer Experience Manager

    3 weeks ago

    St. Louis, United States Ledgent Technology Full time

    Our client is a leading national home loan lender and is currently seeking a Customer Experience Specialist in Saint Louis MO. The Customer Experience Specialist is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. As the Specialist, you will act as the primary consumer contact to guide a...

  • Customer Experience Specialist

    6 days ago

    St Louis, United States TEKsystems Careers Full time

    *Teksystems is currently seeking experienced Call Center Representatives within the Mortgage Industry for an on site opportunity in St. Louis, MO!* #centralpriority The Customer Experience Specialist I, is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. The individual acts as the primary...

  • Customer Experience Representative

    4 weeks ago

    Saint Louis, United States ANOVA Full time

    Job DescriptionJob DescriptionCustomer Experience Representative (St. Louis)Seeking a great career with an organization that's forward thinking, creative and innovative? Then you want to work for Anova, where we care about our employees and love our customers. At Anova, we do things differently: We care about your goals and success. We drive creativity,...

  • Customer Experience Specialist

    1 week ago

    St Louis, United States TEKsystems Full time

    Teksystems is currently seeking experienced Call Center Representatives within the Mortgage Industry for an on site opportunity in St. Louis, MO! #centralpriority The Customer Experience Specialist I, is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. The individual acts as the primary...

  • Customer Experience Liaison

    2 hours ago

    Saint Louis, United States CI Select Full time

    Job OverviewCI Select is seeking a highly skilled Customer Experience Liaison to join our team. As a key member of our organization, you will play a vital role in ensuring that our clients receive exceptional service and support throughout their project journey.Key ResponsibilitiesClient Guidance: Provide expert guidance to clients throughout every stage of...

  • Part-Time Customer Experience Specialist

    3 months ago

    Saint Petersburg, United States Cottonwood Residential Full time

    Job DescriptionJob DescriptionPart-Time Customer Experience/Leasing Specialist needed in downtown St. Pete!Do you love helping people feel at home? As a Customer Experience Specialist, you will help residents feel at home in our community and assist prospective residents in finding their perfect apartment home! Your upbeat attitude, ability to clearly...

  • Customer Experience Liaison

    2 days ago

    Saint Louis, United States CI Select Full time

    Job OverviewCI Select is seeking a highly skilled Customer Experience Liaison to join our team. As a key member of our organization, you will play a vital role in ensuring that our clients receive exceptional service and support throughout their project journey.Key ResponsibilitiesClient Guidance: Provide expert guidance to clients throughout their project,...

  • Customer Service Specialist

    3 months ago

    Saint Louis, United States Humane Society of Missouri Full time

    Job DescriptionJob DescriptionThe Humane Society of Missouri is seeking a highly motivated individual with a passion for helping animals. Our Customer Service Specialist interacts with the public both in-person and by phone to conduct animal intake/receiving, processing, and adoption of animals. This role primarily covers the front-desk of the shelter. If...

  • Operations & Customer Service Specialist

    1 week ago

    Saint Louis, United States Concept Machine Full time

    Job DescriptionJob DescriptionJob Summary:itpstyli LLC, a subsidiary of Concept Machine, provides aftermarket consumables for North American manufacturers that utilize industrial metrology within their quality control department. The Operations & Customer Service Specialist is responsible for the day-to-day operations of the business unit. Primary...

  • Operations & Customer Service Specialist

    1 week ago

    Saint Louis, United States Concept Machine Full time

    Job DescriptionJob DescriptionJob Summary:itpstyli LLC, a subsidiary of Concept Machine, provides aftermarket consumables for North American manufacturers that utilize industrial metrology within their quality control department. The Operations & Customer Service Specialist is responsible for the day-to-day operations of the business unit. Primary...