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Director, Store Operations and Strategy

3 months ago

Atlanta, United States Carter's Full time

Serving the needs of all families with young children, Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

How you'll make an impact:

The Director Store Operations and Strategy is a critical leader that drives growth and owns the strategic long-term planning across Retail Store Operations. Projects assigned may vary, but ongoing initiatives include New Store Growth, Omnichannel Development, Retail Operations Initiatives, Store Technology and RFID.

This role typically reports into the VP, Store Operations, has 4 direct reports, and is based in our Buckhead office.

45% Strategic Retail Initiatives
  • Lead strategic planning for Retail Store Operations
  • Identify & prioritize the development and own framework to evaluate and prioritize Retail Operations projects based on their return on investment and impact to the company
  • Evaluate & recommend actions, develop detailed understanding of pain points, risks, and alternative solutions to make recommendations to leadership on path forward.
  • Own business cases, understanding business requirements & building internal support.
  • Launch and own development, testing, and delivery of all initiatives impacting retail stores (ie: Task Management replacement, Loyalty, OSAT, etc)
  • Develop comprehensive project plans and timelines to hold teams accountable for delivering key milestones; communicate progress, risks and key decisions to leadership.
35% New Store Growth Business and Operational Lead
  • Strategic business lead of Carter's largest growth initiative, growing our retail store fleet
  • Oversee team responsible for inventory planning and operational execution of all store openings, closings, and relocations
  • Own new store performance hind sighting process and present insights and recommended actions to executive leadership and working teams
  • Serve as Store Operations lead for all test initiatives (17+ tests impacting over 400 stores); proactively escalate possible business and operational risks & potential solutions to leadership
  • Own and oversee execution of comprehensive project plan and timeline for each test/initiative to ensure timely execution of milestones from home office & store teams
20% Store Technology and Omnichannel Systems
  • Business leadership across store technology, with a focus on driving operational excellence.
  • Leadership over the RFID program in North America, ensuring maximum ROI on the investment.
  • Direct prioritized feature & enhancement roadmap to drive business outcomes.
  • Leadership over tracking and publishing KPIs to measure the impact of owned products.
  • Manage the omnichannel strategy and executive communication.
We'd Love to hear from you if: Must have:
  • 8+ years of experience working in retail operations, operational strategy and store growth.
  • Strong critical thinking, operational planning, and business curiosity with the ability to work in a complex cross functional environment
  • Strong business acumen and understanding of retail systems and technology (omni channel models/Store Technology Systems).
  • Experience in leading Retail operational and strategic initiatives end-to-end, managing stakeholders, and running multiple projects simultaneously.
  • Highly effective communication and presentation skills - executive presence with experience presenting to senior leaders.
  • Collaborative partner developing relationships with all levels of the business.
  • Experience diagnosing, isolating and resolving complex issues.
  • Analysis of financial and business indicators, translate data into actionable information to drive results. Advanced analytical skills.
  • Creative and customer focused; ability to develop practical yet innovative solutions supporting positive change.
  • Bachelor's degree
Preferred skills and experience:
  • Passion for hiring, building and developing top talent
  • Experience managing a large, multi-layered team Prioritize effectively for self and team while balancing feedback from multiple stakeholders
Our Team Members:
  • Lead Courageously: Have a strong sense of personal values that align with our Company values
  • Collaborates Broadly: Build cooperation, trust, and thrive in a consensus driven environment
  • Customer Focus: Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients
  • Drive Growth: Set aggressive goals and implement plans precisely
  • Cultivates Innovation: Respectfully challenge the "we've always done it this way" mentality and explore new ways to achieve desired outcomes
Make a career at Carter's:
  • Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter's University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.

NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

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