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Store Operations Leader

2 months ago

Atlanta, Georgia, United States Home Depot Full time

Position Overview:

As a Store Operations Leader, you will be responsible for overseeing the profitable functioning of your retail location. Your primary focus will be on delivering exceptional customer service, maintaining product availability, and ensuring an appealing store environment. You will drive profitability by mentoring and developing team members to enhance sales through outstanding customer interactions, resolving personnel challenges, leveraging financial and operational reports to pinpoint areas for improvement, and staying informed about market dynamics and competitive activities.

Key Responsibilities:

  • 15% Collaborate effectively with the District Manager and team to align on store objectives and address challenges; ensure the execution of the retail strategy through established playbooks and priority communications.
  • 15% Analyze sales and financial data to identify opportunities and successes in key areas; guide the store team in consistently improving performance; monitor shrink and safety metrics to implement necessary improvements.
  • 10% Conduct regular store assessments with Assistant Managers and Department Supervisors to identify sales and service opportunities, and develop actionable plans for enhancement.
  • 20% Lead weekly meetings with management staff to set and track store goals; foster associate engagement and promote initiatives that enhance the workplace culture.
  • 20% Provide training and coaching to store management and associates on operational standards, merchandising practices, and profitability strategies; ensure alignment and operational improvements among leadership teams.
  • 20% Support the rollout and monitoring of new initiatives and pilot programs aimed at simplifying store operations; ensure adequate stock levels and address out-of-stock situations promptly.

Reporting Structure:

  • Reports directly to the District Manager.
  • Manages a team of 4-9 direct reports.

Travel Requirements:

  • Occasional overnight travel, typically less than 10% of the time.

Physical Requirements:

  • Requires periods of physical activity, including walking, standing, and lifting, which may involve heavy or awkward items.

Working Environment:

  • Work is primarily conducted in a comfortable indoor setting, with occasional mild discomfort.

Minimum Qualifications:

  • Must be at least 18 years old.
  • Must be legally authorized to work in the United States.

Preferred Qualifications:

  • Minimum of 3 years of experience in merchandising or operations.
  • At least 3 years of leadership experience in a retail environment.
  • Ability to work a flexible schedule of at least 55 hours per week.

Education Requirements:

  • High school diploma or GED is required.

Competencies:

  • Ability to interpret sales reports and leverage opportunities for improvement.
  • Experience in managing shrink and enhancing safety performance.

Compensation:

The salary range for this position is between $100,000 - $110,000.