Guest Services Operator

1 week ago

Virginia Beach, United States Hilton Grand Vacations Full time

HGV Now Offers Day One Team Member BenefitsNow Offering Daily Pay*Here's why you will love it here: Recognition Programs and Rewards Excellent health care options, including medical, dental, and vision A people-first culture Go Hilton: Travel Discounts Program Hilton hotel rates worldwide. Perks at work: Employee Pricing platform Employee Assistance Program that supports your physical and mental well-being. Paid Vacation Time and Paid Sick Days 401(k) program with company match Tuition reimbursement programs Numerous learning and advancement opportunities And more Currently seeking team members who are passionate about building lasting vacation memories for owners/guest visiting our resort properties If you enjoy helping guests and owners make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you.What will I be doing?As a PBX Operator at Ocean Beach Club , you will be responsible for driving company success through performing the following activities to the highest standards: Provide efficient and positive communication to all incoming calls by providing timely attention to guest or owners while addressing needs and requests Coordinate guests and owners requests and concerns to departments to ensure completion and follow-up for guest happiness. Control follow-up logs are worked and completed Deliver professional hospitality and information to all guests, owners, and team members while displaying outstanding knowledge of company products, property, and company overview Commitment and dedication to our Spirit of Service culture is encouraged behavior to be displayed at all times Balance multiple responsibilities and prioritize duties based on importance with ease Assists in maintaining communication equipment such as voicemail, faxes, copies for guests and mail delivery Maintains any pertinent departmental log sheets, checklists and/or reports Assist with other departments as needed and carries out other reasonable requests by management *Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreementWhat are we looking for?Hilton Grand Vacations is an authority in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company's success are our Team Members To fulfill this role optimally, you have the following minimum qualifications and experience: Related work experience Proficiency reading, writing and speaking in English Projects a cheerful and friendly tone of voice using detailed enunciation and transparency in speaking Understands switchboard procedures and demonstrates ability to operate system with minimal complaints Demonstrates finesse in service quality standards that affect guest happiness, responding to guests in a timely and professional manner A professional attitude that prevails when handling upset guests and difficult situations Able to work a flexible work schedule including night, weekends and holidays High school diploma or equivalent It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Prior high-volume switchboard experience Previous experience working in the hospitality industry HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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