Medical Office Associate

4 weeks ago


Chicago, United States University of Illinois at Chicago Full time

Medical Office Associate - University Village Physical Therapy Hiring Department : University Village Physical Therapy Location : Chicago, IL USA Work Schedule : 37.5 hours per week, Clinic Hours: Monday - Friday 8:00 a.m. - 6:00 p.m. and Saturday 8:00 a.m. - 12:00 p.m. Requisition ID : 1025567 Posting Close Date : 8/20/2024 Position Number : CF2646 About the University of Illinois Hospital & Health Sciences System (UI Health) The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois at Chicago (UIC), UI Health comprises a clinical enterprise that includes a 495-bed tertiary care hospital, 22 outpatient clinics, and 13 Mile Square Health Center facilities, which are Federally Qualified Health Centers. UI Health is dedicated to the pursuit of health equity. This is a full-time and benefits eligible position. UIC offers competitive salaries commensurate with experience. In addition, all full-time benefits eligible positions include a comprehensive benefits package which includes Health, Dental, Vision, Life, Disability & AD&D insurance, a defined benefit pension plan, as well as paid leave which includes Vacation, Holiday, and Sick. In addition, we offer tuition waivers for employees and dependents. UI Health is seeking a Medical Office Associate to join our University Village Physical Therapy department. The primary function of this role is receptionist duties for all staff, patients, and visitors to the Rehabilitation Services Department. The position includes general reception duties, scheduling, monitoring patient flow, processing authorization for treatment with third-party payers, and general department duties to maintain a clean and safe environment. Duties & Responsibilities: Schedules patients using EHR Scheduling System and manages work queues. Verifies insurance for eligibility and authorization status. Contacts insurance companies and case managers to obtain authorization for treatment and provides necessary documentation to complete the process. Documents insurance authorization status in EHR and communicates with clinical staff. Has a proactive understanding of changing insurance requirements. Educates team around insurance requirements. Liaison for inter-department communication around insurance. Completes cover sheets and creates paperwork packets for new evaluations. Manages patient flow by registering or visit notification in the Patient Registration System, arriving patients in the EHR Scheduling System, and monitoring how long patients are waiting. Validates patients’ parking tickets. Takes patient financial liability and Fitness Center membership payments and processes deposits. Manages patient Consent and Release of Information forms; witnesses patient signature; and sends completed forms to HIM Department. Performs charge release; identifies issues with charge entry or missing notes; alerts team members to issues and follows through to resolution. Answers the telephone for all staff for the PT/OT Department and takes appropriate action. Responds to patient and department inquiries. Completes additional clerical tasks such as distributing mail, photocopying, filing, faxing, tubing, and data entry. Completes additional departmental tasks such as straightening up patient care and waiting areas and preparing workspace for the next day. Shares expertise and participates in the development of process improvement initiatives within the department(s). Assists with orientation of new staff via mentoring. Performs other related duties as assigned. Minimum Qualifications Required: High school diploma or equivalent. Any one or any combination totaling one (1) year (12 months) from the categories below: A. Work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility. B. Work experience in a health care facility such as a doctor's, dentist's, or hospital's office; which involved record keeping, working with the public, direct patient contact, answering telephones, and working with medical terminology. C. Graduation from an accredited medical secretarial or paramedical program, such as nursing assistant, medical assistant, or medical secretary. Preferred Qualifications: At least 1 year experience in OT/PT setting. Bilingual language skills with the ability to read, write, speak, and translate Spanish/English. Prior experience with Epic EHR. Ability to work closing shifts. To Apply: For fullest consideration, click on the Apply Now button . Please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. You may upload a resume, cover letter, certifications, licensures, transcripts, and diplomas within the application. Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application, you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment. The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. #J-18808-Ljbffr



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