Help Desk Technician

3 weeks ago


Birmingham, United States PPM Consultants, Inc. Full time

Job Title

Help Desk Technician

Job Type

Full-time

Career Level

Mid Level

Education

Bachelor's Degree

Location

Birmingham - Birmingham, AL 35210 US (Primary)

Category

Information Technology

Job Description

Job Brief

We are looking for a Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

Responsibilities

The responsibilities for this position include the following:

  • Serve as the first point of contact for employees seeking technical assistance thru the ticketing system
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in the ticket system
  • Perform PC staging and deployment for new employees.
  • Assist in documenting IT infrastructure and processes.
  • Pass on any feedback or suggestions by customers to the IT Director
  • Identify and suggest possible improvements on procedures
Job Requirements

Competencies and Qualities

Qualified candidates must have the following competencies and qualities:
  • Able to understand the perspective of the end user in all support interactions
  • Able to multi-task and work in a fast-paced, deadline-driven environment
  • Makes effective use of time and complete tasks efficiently and on time
  • Excellent follow-up skills and initiative to ensure support requests are resolved in a timely manner
  • Able to interact with employees at all levels
  • Able to adapt and learn quickly when technology or processes change
  • Resourceful and creative problem solver
  • Attentive to details
  • Strong analytical, numerical, and reasoning abilities
  • Self-starter and self-directed while able to collaborate effectively within a team, as well as follow company policies, processes, and procedures
Education, Experience, and Certifications
  • Bachelor's degree in information technology or related field of study, orcommensurate job experience
  • Help Desk experience or commensurate experience assisting end users with IT usage and troubleshooting
  • Experience with the following:
    • System hardware, software, and operating systems
    • Cloud solutions such as Microsoft 365
    • Active Directory and Group Policy administration
    • Microsoft office applications


  • Birmingham, United States The CSI Companies Full time

    Help Desk Technician Job Description:CSI Companies is looking for an entry level Help Desk Technician that can provide technical support on site in Birmingham, AL. Are you an individual who has vast knowledge and skills to handle more complex customer issues? Then you would be a great fit to provide end-user troubleshooting and support to internal and...

  • Help Desk Technician

    1 month ago


    Birmingham, United States Shift Digital Full time

    The Helpdesk Technician:Provides prompt, effective, and efficient support to end users with varying technical skill levels.Is responsible for maintenance of end-user hardware and software.Ensures that system hardware, operating systems and other software, and related procedures adhere to organizational values and company technology policies.FunctionsHelpdesk...

  • Help Desk Technician

    4 weeks ago


    Birmingham, United States Shift Digital Full time

    The Helpdesk Technician:Provides prompt, effective, and efficient support to end users with varying technical skill levels.Is responsible for maintenance of end-user hardware and software.Ensures that system hardware, operating systems and other software, and related procedures adhere to organizational values and company technology policies.FunctionsHelpdesk...


  • Birmingham, Alabama, United States Pro Talk Desk INC. Full time

    Position Overview:Pro Talk Desk INC is currently seeking Remote Call Center Agents to join our team. As a key player in our customer service operations, you will play a crucial role in addressing customer inquiries, resolving issues efficiently, and promoting our products and services with professionalism and enthusiasm. We are searching for individuals who...


  • Birmingham, United States Pro Talk Desk INC. Full time

    Position Overview: Pro Talk Desk INC is currently seeking Remote Call Center Agents to join our team. As a key player in our customer service operations, you will play a crucial role in addressing customer inquiries, resolving issues efficiently, and promoting our products and services with professionalism and enthusiasm. We are searching for...


  • Birmingham, United States Detroit IT Full time

    Job DescriptionJob DescriptionSalary: Commensurate with experienceJob Description: Detroit IT is looking for a Service Desk Coordinator to be the first line of contact for all client support needs and to act as a customer advocate by creating and prioritizing service desk tickets, monitoring service progress, and communicating on status and resolution of...

  • Help Desk

    4 weeks ago


    Birmingham, United States Better Hire Full time

    Job DescriptionJob DescriptionEssential Duties and Responsibilities:Deploy, maintain, and troubleshoot core business applications, including dispatch systems, routing systems, associated hardware, and databasesManage the set-up and configuration of systemsManage the setup and configuration of critical hardware (laptops, phones, scanners, security)Work...


  • Birmingham, United States Stifel Full time

    SummaryThe Fixed Income Trading Desk Developer will work closely with the trading desk management, developing desktop tools and solutions to automate trading desk processes and the efficient flow of information between the trading desks and sales. The position is part of the overall Institutional Delivery organization and will closely coordinate with the...

  • Help Desk Analyst

    1 month ago


    Birmingham, United States Motion Recruitment Full time

    The primary function of all IT Support roles is to provide the field with what they need to move units while safeguarding the integrity and security of IT infrastructure and environment. IT Support Specialists run primary point for the enterprise and are charged with triaging, troubleshooting, documenting, communicating, escalating, advocating for, and...

  • Help Desk Analyst

    1 month ago


    Birmingham, United States Motion Recruitment Full time

    The primary function of all IT Support roles is to provide the field with what they need to move units while safeguarding the integrity and security of IT infrastructure and environment. IT Support Specialists run primary point for the enterprise and are charged with triaging, troubleshooting, documenting, communicating, escalating, advocating for, and...


  • Birmingham, United States Insight Global Full time

    Insight Global is hiring a Support Center Operator for a utilities client in the Birmingham area. This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being the primary communications channel between the customer, support personnel and management.Qualifications:*...


  • Birmingham, United States Insight Global Full time

    Required Skills & Experience* Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner.* Ability to apply excellent customer service skills* Ability to multitask and prioritize tasks based on criticality* Ability to follow and properly apply both Change Management processes and knowledge-based...


  • Birmingham, United States Insight Global Full time

    Insight Global is hiring a Support Center Operator for a utilities client in the Birmingham area. This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being the primary communications channel between the customer, support personnel and management.Qualifications:*...


  • Birmingham, United States Insight Global Full time

    Insight Global is hiring a Support Center Operator for a utilities client in the Birmingham area. This position is part of a contracted 24x7x365 staff that provides frontline computer systems and application diagnostics and support, along with being the primary communications channel between the customer, support personnel and management.Qualifications:*...


  • Birmingham, United States Insight Global Full time

    Required Skills & Experience* Requires excellent interpersonal skills and the ability to communicate effectively in both an oral and written manner.* Ability to apply excellent customer service skills* Ability to multitask and prioritize tasks based on criticality* Ability to follow and properly apply both Change Management processes and knowledge-based...

  • IT Technician II

    1 month ago


    Birmingham, United States Abacus Technologies Full time

    Job DescriptionJob DescriptionThe Managed Services Technician II position is ideal for someone who has a passion for providing high quality support, enjoys communicating with customers and is driven by solving technical problems. You will make an immediate impact by diagnosing, troubleshooting and resolving technical issues. If you are a critical thinker,...


  • Birmingham, United States K2 Staffing, LLC Full time

    Job DescriptionJob DescriptionSummaryOur client is a leading technology solutions provider in the Birmingham, AL area, and they are in immediate need of a Help Desk Support Technician Level II+. They offer products and services to organizations across the U.S. They partner with industry leaders such as Microsoft, HPE, Fortinet and others to help companies...


  • Birmingham, United States K2 Staffing Full time

    Job DescriptionJob DescriptionSummary Our client is a leading technology solutions provider in the Birmingham, AL area, and they are in immediate need of a Help Desk Support Technician Level II+.  They offer products and services to organizations across the U.S.  They partner with industry leaders such as Microsoft, HPE, Fortinet and others to help...


  • Birmingham, United States PS Logistics LLC Full time

    Company Description Founded in 2004, P&S Transportation is one of the fastest growing flatbed trucking operations with terminals nationwide. We are continuously expanding and improving our services through our commitment to hiring the best and brightest in the Logistics and Transportation field. By targeting experienced professionals, partnering with the...


  • Birmingham, United States Complete Health Full time

    Job DescriptionPay: $15.50 - $17.75/hrJob Summary:Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts.Job Duties: Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries. Optimizes patients' satisfaction, provider time, and treatment...