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Call center representative

2 months ago

Tempe, United States Randstad Full time

Are you ready to make a difference in the lives of potential homeowners? Our Client's Consumer Lending team is seeking motivated individuals to join their team as Call Center Representatives in their National Contact Center. This role involves supporting our Home Mortgage Consultants by handling high call volumes and managing leads for customers interested in refinancing or purchasing a home. Hours: M-F 8am-6pm (8 hour shift within this window) Pay: $20/hr * We pay WEEKLY * For immediate consideration, please send your most updated resumes to clara.williams@randstadusa.com and include "Customer Support Representative- Tempe, AZ" in your subject line.

salary: $19 - $20 per hour
shift: First
work hours: 7 AM - 5 PM
education: High School

Responsibilities

  • Handle high call volumes with approximately 120 outbound or 60 inbound calls per day.
  • Assigned to either inbound or outbound calls, not both, with potential for 50-100+ calls during peak times.
  • Support the Consumer Direct Sales group within the clients' Home Mortgage.
Responsibilities:

  • Assist Home Mortgage Consultants in the National Contact Center.
  • Manage inbound leads and "dot com" lead lists for customers interested in refinancing or purchasing a home.
  • Confirm customer interest, contact information, bank details, and availability.
  • Transfer verified hot leads to Home Mortgage Consultants for further processing.
  • Ensure accurate and efficient information gathering to support seamless customer transitions.


Skills Telephone Etiquette Basic Software Skills Customer Service Adapting to Change Active Listening Call Center Support Customer Relations Sales Support
Qualifications Years of experience: 2 years Experience level: Experienced
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.