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Call Center Manager

2 months ago

Tempe, United States Optum Home Solutions Full time $70,000 - $120,000
Job DescriptionJob Description

Company Overview:

  • This is a longstanding, family-owned and operated home improvement company serving the valley for 40 years.

 

What is Being Offered:

  • Flexible compensation, $70K-$75K base + bonus (total $100K-$120K+)
  • Benefits
  • 401K
  • PTO

 

What The Position is About:

  • Manage the company’s call center team of 8+ reps
  • Oversee day-to-day operations, ensuring the team meets or exceeds KPI’s
  • Recruit, hire and train call center personnel
  • Provide ongoing coaching, mentoring, and performance feedback to the team
  • Monitor and analyze call center metrics and reports to identify trends, address performance gaps, and implement process improvements
  • Develop and implement call center strategies to optimize efficiency, productivity, and sales

 

The Right Candidate Will Have:

  • 5+ years of call center leadership experience within the home services industry
  • Experience managing a call center team of 15-20 reps
  • Proven track record of growing a successful call center team

 

Company DescriptionOptum Home Solutions is a locally owned and operated company with a proud 40-year history of excellence in bathroom and replacement window solutions. As a trusted name in the industry, we specialize in transforming homes with high-quality products and exceptional service. Our commitment to customer satisfaction and our extensive experience have made us a leader in home improvements, serving our community with dedication and integrity. Join our team and be a part of a company that values quality, craftsmanship, and customer care.Company DescriptionOptum Home Solutions is a locally owned and operated company with a proud 40-year history of excellence in bathroom and replacement window solutions. As a trusted name in the industry, we specialize in transforming homes with high-quality products and exceptional service. Our commitment to customer satisfaction and our extensive experience have made us a leader in home improvements, serving our community with dedication and integrity. Join our team and be a part of a company that values quality, craftsmanship, and customer care.