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Hotel Front Desk Receptionist

4 months ago

Nashville, United States Springhill Suites Nashville MetroCenter Full time
Description

We're looking for a positive and professional hotel front desk receptionist to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today

After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay Ask for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan


Responsibilities

•Bookkeeping: keep accurate records of all hotel guest account information
•Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
•Mitigate customer complaints as needed
•Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
•Connect with the housekeeping department to ensure guest accommodations are ready

Qualifications

•Has previous experience or working knowledge of Microsoft Office and reservation management systems
•Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
•1+ year of hotel industry experience or related job preferred
•Well-versed in taking telephone calls and handling stressful situations
•Must have graduated high school, received a GED or equivalent