E-commerce customer service representative/Marketing Manager

1 month ago


Chicago, United States Remote VA PH Full time

Job Overview: We are looking for a dynamic and versatile Ecommerce Customer Service Representative with strong media marketing skills to join our team. The ideal candidate will not only provide exceptional customer service but also contribute to our marketing efforts by managing social media accounts and creating engaging content. This role is perfect for someone who is passionate about customer satisfaction and has a knack for digital marketing. Responsibilities: Respond to customer inquiries via email, phone, and chat. Assist customers with placing orders, tracking shipments, and processing returns. Provide detailed product information and recommendations. Collaborate with other departments, such as shipping and billing, to ensure timely and accurate order fulfillment. Maintain accurate records of customer interactions and transactions. Identify and escalate complex issues to senior representatives or supervisors. Manage and update social media accounts (e.g., Facebook, Instagram, Twitter). Create and schedule engaging content for social media platforms. Monitor social media channels for customer feedback and inquiries. Analyze social media metrics and report on performance. Stay up to date with product knowledge, industry trends, and social media best practices. Meet and exceed customer satisfaction goals and performance metrics. Continuously improve customer service and social media processes and procedures. Qualifications: Prior experience in Ecommerce Customer Service. Excellent communication skills, both written and verbal. Strong problem-solving and decision-making abilities. Effective time management skills and ability to multitask. Detail-oriented with accurate data entry skills. Experience with CRM and ticketing systems. Familiarity with Ecommerce platforms and order workflows. Proficiency in social media management tools (e.g., Hootsuite, Buffer). Ability to create engaging content for social media. Basic understanding of social media analytics and reporting. Flexible availability, including weekends and holidays. Ability to work collaboratively in a team environment.

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