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Customer Service Advocate

2 months ago

Chicago, Illinois, United States Ruggable Full time

Customer Care Representative

at Ruggable

About Ruggable:

Ruggable is an innovative e-commerce startup based in Los Angeles, focused on transforming the $7 billion rug market. Our unique 2-Piece Rug System allows customers to easily clean their rugs at home, making it a practical and stylish choice for families, pet owners, and busy individuals. As a growing company with a strong brand and supportive advisors, we offer a chance to join a dynamic team and tackle exciting challenges while advancing your career.

Job Overview:

We are currently seeking a full-time Customer Care Representative to be the primary point of contact for our customers, engaging with them mainly through phone and email communications. The ideal candidate will possess previous customer service experience, maintain a positive attitude, and excel in a fast-paced environment.

Key Responsibilities:

  • Act as the primary representative for Ruggable, providing exceptional customer service primarily via phone and secondarily through email.
  • Address customer inquiries promptly and thoroughly, including but not limited to returns, cancellations, exchanges, tracking updates, and product suggestions.
  • Maintain an expert-level understanding of our products and features.
  • Collaborate with management to escalate issues and propose solutions.

Qualifications:

Required:

  • Strong written and verbal communication skills.
  • Ability to handle incoming phone calls effectively.
  • Proficient in managing inbound emails.
  • Experience with spreadsheet software (e.g., Google Sheets, Microsoft Excel).
  • Team-oriented mindset.
  • Self-motivated and capable of multitasking while remaining detail-oriented.

Preferred:

  • Experience in e-commerce environments.
  • Familiarity with customer service platforms such as Zendesk and Shopify.

At Ruggable, we provide competitive compensation and comprehensive benefits. We are an Equal Employment Opportunity employer, committed to fostering a diverse and inclusive workplace.