Current jobs related to Customer Advocate I - Fort Smith - Arkansas Blue Cross
-
Key Customer Advocate
2 months ago
Fort Smith, United States Rheem Manufacturing Full timeThe Key Customer Advocate will collaborate cross-functionally with CX Departments and Rheem Sales, Product Management, R&D, and Parts Division to ensure our Key Account customers achieve their desired outcomes and realize the full value of our produc Advocate, Customer, Manufacturing, Retail
-
Customer Service Advocate
1 month ago
Fort Meade, United States Progressive Technology Inc Full timeTitle: Customer Service Advocate Position Summary: The CSA is primarily responsible for communication and front and back-end processing of various types of cases to include (FOIA/PA, Resume/Prepub and Export Control). Essential Duties: Answer incoming calls on the main lines for both internal and external phones. Provide processing status updates. Monitor...
-
Customer Service Advocate
1 month ago
Fort Meade, United States Progressive Technology Federal Systems Full timeJob DescriptionJob DescriptionTitle: Customer Service Advocate Position Summary: The CSA is primarily responsible for communication and front and back-end processing of various types of cases to include (FOIA/PA, Resume/Prepub and Export Control). Essential Duties: Answer incoming calls on the main lines for both internal and external phones.Provide...
-
Quality Technician I
1 month ago
Fort Smith, United States Walther Arms, Inc. Full timeJob DescriptionJob DescriptionDUTIES AND RESPONSIBILITIESQuality Assurance Assist QTII and QTIII in Receiving Inspection - DailyPull random samples from each shipment or production lotTesting samples to ensure complianceComplete all necessary paperworkAssist in layouts using various hand measurement equipmentAssist in In-Process Inspections at Assembly...
-
Customer Service Representative
3 weeks ago
Fort Smith, United States Sigma Supply Full timeJob Title: Customer Service RepresentativeWork Location: Hot Springs, ARSchedule: Mon-Fri, 8:00am to 5:00pmPosition Overview Our customer service representatives demonstrate strong skillsets in problem-solving, organization, inventory replenishment, and communication to help provide the Sales Team of Sigma Supply with the right tools to benefit our customer...
-
Service Technician I
5 days ago
Fort Smith, Arkansas, United States NCR Corporation Full timeAbout NCR Corporation NCR Corporation is a prominent global provider of digital commerce solutions, serving the retail, restaurant, and banking sectors. With a headquarters in Atlanta, Georgia, and a workforce of approximately 16,000 employees across 35 countries, NCR has been a leader in consumer transaction technologies for nearly 140 years. Our mission is...
-
Lab Support Technician I
7 days ago
Fort Smith, United States Mercy Full timeWe’re a Little Different Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare...
-
Lab Support Tech I
7 days ago
Fort Smith, United States Mercy Full timeWe’re a Little Different Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare...
-
Patient Advocate
2 months ago
Fort Meade, United States Proactive MD Full timeJob DescriptionJob DescriptionProactive MD partners with companies to provide their people with employer-sponsored onsite wellness centers, decreasing costs and making their healthcare benefits more efficient. We provide broad-scope Advanced Primary Care by building relationships with our patience and practicing medicine the way it was meant to be:...
-
Service Technician I
1 week ago
Fort Smith, Arkansas, United States NCR Corporation Full timeAbout NCR Corporation NCR Corporation is a prominent global provider of digital commerce solutions catering to the retail, restaurant, and banking sectors. With a rich history spanning nearly 140 years, NCR has established itself as a leader in consumer transaction technologies, enhancing everyday interactions into significant experiences. Our...
-
Customer Care Specialist I
3 months ago
Fort Worth, United States Deluxe Corporation Full time**Customer Care Specialist I** **The Culture at Deluxe** I've been here 33 years. I love being here because I love the people I work with. Oh gosh, I love working at deluxe. I've been here 16 years and I would say the last five years I've been working on the most rewarding project ever in my career. Love it, it's been an exciting time at Deluxe. I think...
-
Member Advocate
1 month ago
Fort Worth, United States CornerStone Staffing Full timeAre you BILINGUAL and do you have community outreach / member advocacy experience and are you interested in working for a major hospital in Fort Worth? Apply NOW! Don’t wait! Job Title: Bilingual Member Advocate Reps - Multiple Openings! Job ID: 146519 Location: Fort Worth Pay: $19.92 - $24.90/hr Schedule: Monday – Friday, 8am-5pm generally, but...
-
Member Advocate
4 days ago
Fort Worth, United States CornerStone Staffing Full timeAre you BILINGUAL and do you have community outreach / member advocacy experience and are you interested in working for a major hospital in Fort Worth?Apply NOW! Don’t wait!Job Title: Bilingual Member Advocate Reps - Multiple Openings!Job ID: 146519Location: Fort WorthPay: $19.92 - $24.90/hrSchedule: Monday – Friday, 8am-5pm generally, but must be...
-
Regional Advocate I
1 month ago
Fort Lauderdale, United States Fort Lauderdale Independence Full timeJob DescriptionJob DescriptionDescription:Title: Regional Advocate I - (Palm Beach, Indian River, Martin, St. Lucie Counties)Job Classification: Full Time, Salaried, Exempt 1 Mission: To guide those aging out of foster care and other vulnerable youth for successful transition to independence through housing, education, employment, and system of care...
-
Regional Advocate I
2 months ago
Fort Lauderdale, United States Fort Lauderdale Independence Full timeJob DescriptionJob DescriptionDescription:Title: Regional Advocate I - (Palm Beach, Indian River, Martin, St. Lucie Counties)Job Classification: Full Time, Salaried, Exempt 1 Mission: To guide those aging out of foster care and other vulnerable youth for successful transition to independence through housing, education, employment, and system of care...
-
Part-Time Weekend Brand Advocate
2 months ago
Fort Collins, United States Headway Workforce Solutions Full timeJob DescriptionJob DescriptionOn behalf of our client, Headway Workforce Solutions is seeking outgoing and motivated part-time weekend brand advocates. Do you enjoy introducing people to new technologies and influencing their buying decisions? As a Brand Advocate, you will demonstrate and sell computing devices with Qualcomm processors inside at your...
-
Customer Support Advocate
1 week ago
Fort Lauderdale, Florida, United States Kaycan Full timeCustomer Service Champion - Temporary PositionLocation: North York, ONEmployment Type: Full-TimeJoin the Kaycan Team as a Customer Service Champion!At Kaycan, our Customer Service Champion team is dedicated to delivering exceptional experiences to our clients. We are a dynamic organization focused on transforming the exterior building products industry.What...
-
Customer Care Specialist I
1 week ago
Fort Wayne, United States Legrand AV, Inc. Full timeThank you for your interest in becoming part of the team at Legrand! GENERAL PURPOSE The Customer Care Specialist II is responsible for providing information about the Company's products and resources to customers and sales team members placing inquiries via phone, e-mail, or other communication channels. This position also performs other functions and...
-
Customer Service Representative
3 weeks ago
Fort Smith, United States Signature Aviation plc Full timeJob Description Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide. Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401K match, paid time off, tuition assistance, and limitless opportunities for training and...
-
Customer Service Specialist I
1 month ago
Fort Lee, United States 61st Street Service Corp Full timeCareer Opportunities with 61st Street Service Corp Current job opportunities are posted here as they become available. Customer Service Specialist I #Full Time The Customer Service Specialist I is responsible for handling and resolving incoming phone calls from patients, insurance carriers, and/or physician offices. Responsibilities will include collections...
Customer Advocate I
2 months ago
Applicants must be eligible to begin work on the date of hire. Applicants must be currently authorized to work in the United States on a full-time basis. ARKANSAS BLUE CROSS BLUE SHIELD will NOT sponsor applicants for work visas in this position.
Arkansas Blue Cross is only seeking applicants for remote positions from the following states:
Arkansas, Florida, Georgia, Illinois, Kansas, Louisiana, Minnesota, Mississippi, Oklahoma, South Carolina, Tennessee, Texas, Virginia and Wisconsin.
Workforce Scheduling
Job Summary
Customer Advocate I supports our individual customers (under 65 and over 65) by providing the highest level of service, support, and education for comprehensive enrollment, membership, benefits and claims information to individuals and groups depending on the marketing service area. Incumbent must be professional, courteous, and provide outstanding customer service while maintaining a thorough knowledge of products, providing accurate information regarding claims processing and procedures, contract benefits, coordination of benefits, provider networks, and membership criteria; along with assisting retail customers with questions related to billings, collection of premium payments, and other related services.
Requirements
EDUCATION
High school diploma or equivalent.
LICENSING/CERTIFICATION
Arkansas Health and Life Insurance License preferred. If licenses are not previously held, must successfully pass both health and life exams within three (3) months after coursework is assigned.
Exchange producer license preferred.
CMS certification for senior products preferred.
EXPERIENCE
Minimum three (3) years' experience in customer service or sales administration experience, preferably in the insurance industry, health insurance agency or provider's office.
ESSENTIAL SKILLS & ABILITIES
Customer Service
Problem Solving
Oral & Written Communication
Interpersonal Communication
Professional Judgment
Highly Organized
Proficiency using Microsoft Word and Excel.
Ability to work independently or with a team.
Skills
Ability to work independently or with a team, Customer Service, Group Problem Solving, Highly Organized, Interpersonal Communication, Microsoft Word, Professional Judgment, Verbal Communication, Written Communication
Responsibilities
Answers high volume calls from members, providers, agents and billing services. Ensures timely, accurate and courteous response to inquiries and questions. Creates a solid working relationship with all groups by working directly with contacts as needed to resolve issues., Complies with retail dress and appearance standards while working retail hours as described by management., Consults with prospects on individual product options and determine appropriate coverage options based on coverage needs and financial status, and assists customers with completing applications necessary to apply for coverage. Promotes all products sold by the enterprise., Establishes premium payment arrangements for members. Accepts and processes premium payments., Performs other duties as requested., Provides comprehensive enrollment, membership, benefits & claims information for both group & individual products (depending on marketing area). Stays informed of all changes in benefits, regulations, and guidelines., Provides support to retail sales representatives.
Certifications
Arkansas Insurance License Life & Health - Arkansas Insurance Department
Security Requirements
This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.
Segregation of Duties
Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.
Employment Type
Regular
ADA Requirements
2.2 General Office Worker, Semi-Active, Local Travel - someone who normally works in an office setting or remotely, periodically has lifting and carrying requirements up to 40 lbs and routinely travels for work within the metropolitan area by vehicle as essential functions of the job.