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Customer Service Advocate

3 months ago

Fort Meade, United States Progressive Technology Federal Systems Full time
Job DescriptionJob Description

Title: Customer Service Advocate

Position Summary: The CSA is primarily responsible for communication and front and back-end processing of various types of cases to include (FOIA/PA, Resume/Prepub and Export Control). 

Essential Duties:

  • Answer incoming calls on the main lines for both internal and external phones.
  • Provide processing status updates.
  • Monitor and respond to email requests.
  • Process and track outgoing unclassified, classified, and restricted mail daily.
  • Perform administrative duties to include copying, faxing, transferring and scanning of documents.
  • Author, review, and or update Standard Operating Procedures (SOPs).
  • Track metrics of cases opened, in progress, completed.

Requirements:

  • Active Top Secret SCI clearance with FS Polygraph

Work Location:

  • Fort Meade

Qualifications:

  • 0-2 years performing the duties of the position: Level A
  • 2-4 years performing the duties of the position: Level B
  • 4+ years preforming the duties of the position: Level C
  • High School Diploma
  • Attention to detail is also mandatory for this position. Interaction with other components requires a friendly, can-do attitude


Benefits:

  • 15 days paid time off per year
  • 11 paid holidays per year
  • Medical, Dental & Vision
  • 401(k) Plan with matching
  • Tuition assistance
  • Disability insurance
  • Gym in the Rockville, MD office