Service Technician I

2 weeks ago

Fort Smith, Arkansas, United States NCR Corporation Full time

About NCR Corporation

NCR Corporation is a prominent global provider of digital commerce solutions catering to the retail, restaurant, and banking sectors. With a rich history spanning nearly 140 years, NCR has established itself as a leader in consumer transaction technologies, enhancing everyday interactions into significant experiences.

Our commitment lies in transforming the retail, dining, and digital banking landscapes through innovative, cloud-based, platform-led SaaS and service solutions. We pride ourselves on delivering exceptional consumer experiences in collaboration with the world's foremost retailers, dining establishments, and financial institutions.

POSITION TITLE: Service Technician I

POSITION SUMMARY & KEY RESPONSIBILITIES:

Overview

Are you a skilled technician or engineer looking to embark on a career in the service field? Do you possess a strong mechanical aptitude and the ability to adapt your skills? If so, we invite you to contribute to our mission of delivering top-tier service to some of the largest clients in the industry.

Compensation and Benefits:

  • Competitive hourly pay ranging from $17.00 to $20.83 based on experience and location.
  • Overtime opportunities available at time and a half.
  • Comprehensive benefits package including:
    • 7 paid holidays and 6 paid floating holidays.
    • Paid vacation of up to 80 hours in the first year.
    • 401K savings and retirement plan.
    • Company vehicle for business use.
    • Immediate access to medical insurance.

Role of the Service Technician

As a member of NCR's Field Services Team, you will play a crucial role in delivering solutions that foster long-term customer relationships. You will serve as the primary point of contact for our clients, ensuring effective communication and a focus on finding optimal solutions. Your responsibilities will include organizing and addressing customer issues, as well as proactively managing potential problems.

Our training programs, both virtual and hands-on, are designed to facilitate rapid learning and create an environment where you can thrive and make a meaningful impact. NCR is dedicated to enhancing the skills of our workforce, fostering a learning community that encourages collaboration and innovative thinking.

We value diversity and strive to create an inclusive workplace where every employee feels a sense of belonging and is recognized for their contributions. This role is essential in maintaining commerce operations globally and serves as a representative of the NCR brand.

Key Responsibilities:

  • Execute customer installations, maintenance, and service calls efficiently.
  • Service electromechanical systems, including self-checkout solutions, within your designated area.
  • Conduct maintenance, repairs, preventive maintenance tasks, and system overhauls.

Basic Qualifications:

  • Must be a local candidate within the specified geographic area.
  • Authorized to work in the United States.
  • Minimum age of 18 years.
  • Possess a valid driver's license and meet NCR's fleet requirements.
  • Basic computer skills and familiarity with electronic systems.
  • Ability to perform essential job functions with or without reasonable accommodation, including prolonged travel and physical tasks.

Preferred Qualifications:

  • Experience with large servers, mainframe systems, and imaging software.
  • A+ Certification, CompTIA, or N+ Certification.
  • One or more years of relevant experience.

Conclusion

If you are interested in exploring this opportunity further, we encourage you to consider the potential for growth and development within our organization.

Offers of employment are contingent upon the successful completion of screening criteria relevant to the position.

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