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Customer Service Advocate
1 month ago
Title: Customer Service Advocate
Position Summary: The CSA is primarily responsible for communication and front and back-end processing of various types of cases to include (FOIA/PA, Resume/Prepub and Export Control).
Essential Duties:
- Answer incoming calls on the main lines for both internal and external phones.
- Provide processing status updates.
- Monitor and respond to email requests.
- Process and track outgoing unclassified, classified, and restricted mail daily.
- Perform administrative duties to include copying, faxing, transferring and scanning of documents.
- Author, review, and or update Standard Operating Procedures (SOPs).
- Track metrics of cases opened, in progress, completed.
- Active Top Secret SCI clearance with FS Polygraph
- Fort Meade
- 0-2 years performing the duties of the position: Level A
- 2-4 years performing the duties of the position: Level B
- 4+ years preforming the duties of the position: Level C
- High School Diploma
- Attention to detail is also mandatory for this position. Interaction with other components requires a friendly, can-do attitude
Benefits:
- 15 days paid time off per year
- 11 paid holidays per year
- Medical, Dental & Vision
- 401(k) Plan with matching
- Tuition assistance
- Disability insurance
- Gym in the Rockville, MD office