Customer Service Specialist I

1 month ago

Fort Lee, United States 61st Street Service Corp Full time

Career Opportunities with 61st Street Service Corp Current job opportunities are posted here as they become available. Customer Service Specialist I #Full Time

The Customer Service Specialist I is responsible for handling and resolving incoming phone calls from patients, insurance carriers, and/or physician offices. Responsibilities will include collections of outstanding patient balances, establishing payment arrangements, and updating patient and guarantor accounts with new demographic and insurance coverage information. The Customer Service Specialist must exhibit professional and courteous behavior at all times during patient and/or client interaction. Job Responsibilities: Handle a large volume of calls and perform work in a timely manner. Attempt to collect full payment from patients or guarantors in a professional and courteous manner. Establish payment arrangements per guidelines and document terms in the billing system. Apply payments collected over the phone to each date of service. Handle customer inquiries, disputes, and complaints, escalating contentious complaints to a supervisor or higher management. Obtain all insurance, demographic, and guarantor information, updating patient profiles and billing third-party payers as appropriate. Clearly document in the system a summary of work and follow-up steps after each call. Job Qualifications: High school graduate or GED certificate is required. A minimum of 6 months’ experience in a physician billing or third-party payer environment. Must demonstrate an understanding of contracts, insurance benefits, exclusions, and other billing requirements, as well as claim forms, HMOs, PPOs, Medicare, Medicaid, and compliance program regulations. Candidate must demonstrate the ability to understand and navigate the payer adjudication process. Patient financial and practice management system experience in Epic and/or other electronic billing systems is preferred. Knowledge of medical terminology is preferred. Previous call center/claims experience is preferred. Previous experience in an academic healthcare setting is preferred. Hourly Rate Ranges: $21.63 - $26.44 Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training, and education. 61st Street Service Corporation At 61st Street Service Corporation, we are committed to providing our clients with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive benefits package to eligible employees, including healthcare and various other benefits such as paid time off to promote a healthy lifestyle. We are an equal employment opportunity employer and adhere to all requirements of all applicable federal, state, and local civil rights laws.

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