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Training Program Manager

3 months ago

Plano, United States Altice USA Full time

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.

Job Summary

The Training Program Manager role is responsible for overseeing the development, implementation, and evaluation of training programs across Altice and the Optimum brand. This role focuses on creating and executing effective training programs aligned with adult learning principles and diverse learning techniques. Reporting to the Director of Training Programs, the Training Program Manager collaborates with stakeholders, instructional designers, and learning delivery specialists to ensure the content and delivery of training programs meet the organization's needs and objectives.

Responsibilities
  • Provide performance and training consultation with the business while recommending solutions for requests not requiring formal training
  • Build sustainable and scalable approaches to program/curricula creation, implementation, evaluation, and ongoing performance support
  • Stay close to changing business demands, address shifts in training needs and approaches, and anticipate the requirement of additional training programs
  • Understand skills required for front line and management roles, leverage training across multiple job families
  • Decrease time to productivity, and improve the learner experience by using best in class learning content, methods and technology
  • Use metrics and analytics tools and the Kirkpatrick model to evaluate program effectiveness using key performance metrics of learners
  • Apply a skills-based approach to training with skill identification, content development tied to skills, and skills aligned user experiences
  • Leverage generative AI to accelerate skills identification, learning content creation, and learning analytics
  • Identify, assess, and integrate emerging trends in learning and development, leveraging research-based insights to enhance employee training programs
  • Lead and guide design thinking sessions aimed at crafting pertinent training experiences
Qualifications
  • Minimum 5+ years in Learning & Development, focused on adult learning
  • Strong collaboration, communication, influence, and consulting skills
  • Strong leadership skills, focused on setting high expectations and creating a high accountability and ownership culture
  • Experience designing, developing, and delivering impactful learning experiences across multiple modalities that build essential capabilities for frontline employees.
  • Experience leveraging Agile, Lean, and Design Thinking methodologies to lead cross-functional groups to create impactful learner experiences
  • Experience in instructional design, program management, and learning needs assessment
  • Expertise in learning and program evaluation
  • Knowledge of adult learning principles, learning best practices, learning technology and innovation
  • Process oriented with a focus on execution, creating sustainable and scalable learning solutions

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Applicants for employment with Altice will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQfor further details.

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