Training & Education Manager

1 month ago

Plano, United States American Communities Full time
Job DescriptionJob Description


What is American Communities?: American Communities is a family-owned real estate company that focuses on revitalizing apartment communities and transforming them into homes. Our unique recipe for refreshing properties creates vibrant, comfortable, and excellently managed communities. We have also been nominated for "Best Places to Work in Multifamily" six times, including in 2024

What this Position Does:

The Manager of Training & Education will serve as a key member of the Training team and will collaborate with company leaders to create and implement innovative training and learning strategies, and initiatives that cultivate peak individual, team and organizational performance. The position will be responsible for designing, executing and managing training programs.


The Day-to-Day Responsibilities This Person will be Overseeing:

  • Identify training needs at all organizational levels and create tailored curricula to support business goals and individual growth and ensure alignment with leadership behaviors.

  • Participate in the internship training program from all aspects as needed and required.

  • Create and deliver a diverse range of training to engage team members across the organization including onboarding training.

  • Write and update policies, procedures, manuals and other training resources as needed and reviews them annually to ensure information is current.

  • Collaborate with HR to manage the Performance Review Process in alignment with company goals, expected leadership behaviors & ongoing team member education.

  • Collaborate and manage the design, planning and implementation of organization development programs and all policies and procedures.

  • Collaborate with different department leaders to create and address developmental training and interpersonal/relationship skills for team members. Work with managers for team members to assess gaps in performance and assign training to help correct identified areas of opportunities for improvement.

  • Monitor and evaluate the effectiveness of training programs and implement changes as needed to ensure all training initiatives are effective; communicate training results and program improvements to key stakeholders.

  • Establish and manage best practices of learning and strategy development.

  • Prepares budgetary recommendations that meet departmental goals and provide for effective management of resources.

  • Exceptional attention to detail and strong organizational skills, with ability to prioritize multiple projects with tight deadlines.

  • Excellent presentation and facilitation skills.

  • Ability to develop and deliver training content across all levels of the organization that align with company goals and business outcomes desired.

  • Lead the adoption and integration of modern learning technologies, including Learning Management Systems (LMS), e-learning platforms, and mobile learning solutions, to enhance training delivery and engagement.

  • Create interactive and engaging training experiences that maximize employee participation, retention, and application of knowledge.

  • Ability to travel to all locations to assess needs and deliver training.

  • Miscellaneous duties may be required.

Qualifications Involved with the Position: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must be able to work independently: self-motivated to complete work in a timely and accurate manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What Education and/or Experience You Will Bring to the Table: Bachelor's degree in an organizational development or related field, or five to seven years designing and leading learning & development programs, preferably in high growth environments; or equivalent combination of education and experience. Experience in implementation and oversight of an enterprise learning management system.

Computer Skills and/or Office Equipment Knowledge: Must have strong application skills on a variety of computer software applications in word processing, spreadsheets, database and presentation software (ADP TotalSource/Workforce Now, Yardi, Blue Moon, Gmail, Word, Excel, and PowerPoint)

Communication Skills Involved with the Position: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to prepare reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, residents, customers, and the general public.

Analytical Abilities this Person Will Bring to the Table: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands Required: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 10 pounds.


Corporate Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.


American Communities Values: All employees in all positions are expected to always act professionally, including but not limited to treating others with respect, valuing diversity, supporting team/community goals, and following company policies and procedures. For more details on what professional behaviors are expected, please refer to the Employee handbook and the Company’s policies and procedures.


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