![Estes Forwarding Worldwide](https://media.trabajo.org/img/noimg.jpg)
Team Lead, Warehousing Client Services
1 month ago
Overview:
Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.
We are proud to offer highly competitive pay and a comprehensive benefits package, including:
- Paid vacation, sick time, and holidays
- 401(k) plan with company match
- Medical, dental, and vision insurance
- Short- and long-term disability plans
- Life and accidental death & dismemberment insurance
- Job referral bonus program
- Pay range $24-$29/hr
Responsibilities:
The primary duty of the Team Lead, Warehousing Client Services is to communicate directly with customers & carriers to coordinate incoming deliveries and outgoing shipments. The Team Lead, Warehousing Client Services is also responsible for leading all Coordinator, Warehousing Client Services and assisting supervisors with managing day-to-day activity deliveries and shipments. The Team Lead, Warehousing Client Services must work in a team environment to accomplish work assignments and delegate work to all Coordinator, Warehousing Client Services.
- Oversee a team of Coordinator, Warehousing Client Services and ensure day-to-day responsibilities are completed correctly and timely.
- Train new Coordinator, Client Services on job responsibilities.
- Must be readily available to assist the Coordinator, Warehousing Client Services team with questions and help with any escalated customer or driver concerns.
- Engage in solutions-based communication with clients.
- Interface directly with warehouse team to ensure accurate and timely processing of orders and receipts.
- Process transactions in Warehouse management system to complete receipts/ shipments/ inventory transfers.
- Perform cycle counts in the warehouse and investigate any inventory discrepancies.
- Adhere to Warehousing best practices and standard operating procedures
- Drive continuous improvement within the organization through collaboration with site managers.
- Proficient in the warehouse management system WMS.
- Identify trends, key issues, and successes through data analysis and customer feedback.
- Recognize opportunities for enhancing and expanding EFW Warehousing client relationships.
- Respond to client inquiries quickly and efficiently.
- Provide prompt and professional customer service to new leads and prospects.
- Proactively engage customers to build rapport and ask for new opportunities.
- Follow up opportunities to receive feedback and continuously improve process.
- Act as a liaison between clients, warehouse operations and administration.
- Coordinate with appropriate operations personnel to source transportation for secured moves.
- Work with operations personnel to make sure specific client expectations are met.
- Provide client with proactive notification of deliveries or service issues to ensure continuous communication.
- Direct drivers to appropriate docks.
- Handle data entry of orders, receipts, shipments and BOLs.
- Assist with resolving escalated client issues.
- Continually develop market and industry knowledge to facilitate success.
- Look for ways to continuously improve processes.
- Develop and use collaborative relationships to accomplish work goals.
- Perform other duties as assigned.
Qualifications:
Minimum of a Bachelor's degree (or equivalent) and 2-5 years of experience in Transportation or Warehousing preferred. However, a combination of experience and/or education will be taken into consideration.
- Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
- Must have excellent written and oral communication skills.
- Strong organizational skills and close attention to detail.
- Ability to work independently and remain self-motivated with minimal direct supervision.
- Ability to write comprehensive and detailed business correspondence.
- Ability to work with groups of people such as other departments and communicate known concepts.
- Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis.
- Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.
- Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check.
- Must be eligible to work in the United States.
- At this time, EFW Warehousing will not sponsor a new applicant for employment authorization for this position.
- EFW Warehousing offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.
EFW Warehousing is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.
-
Client Services Coordinator
1 week ago
Long Beach, California, United States ICAN California Abilities Network Full timeJob OverviewICAN Supported Employment ProgramPosition Summary:The Case Manager plays a crucial role in the administration of client services within the Supported Employment Program. This position is dedicated to ensuring that clients achieve their service objectives and personal goals, in alignment with the mission of ICAN. The ideal candidate will be...
-
Client Services Coordinator
4 days ago
Long Beach, California, United States ICAN California Abilities Network Full timeJob OverviewICAN Supported Employment ProgramPosition Summary:The Case Manager plays a crucial role in the administration of client services within the Supported Employment Program. This position is dedicated to ensuring that clients achieve their individual service objectives and goals, aligning with the mission of ICAN. The ideal candidate will exhibit...
-
Client Service Representative
2 months ago
Long Beach, United States Moon Moments Ltd Full timePosition: Client Service Representative | On-Site | Immediate Start Weekly Pay Retail Experience Preferred / Cashier Skills a Plus - Training Provided Are you a people person with a passion for delivering exceptional customer service? If you're outgoing, hardworking, and looking for a rewarding opportunity to learn and grow, we've got the perfect job for...
-
Client Services Coordinator
3 days ago
Long Beach, California, United States ICAN California Abilities Network Full timeJob OverviewICAN Supported Employment ProgramPosition Summary:The Case Manager plays a crucial role in the administration of client services within the Supported Employment Program. This position is dedicated to assisting clients in achieving their service objectives and personal goals, aligning with the mission of ICAN. The ideal candidate will be...
-
Sales Business Development Executive
3 months ago
Long Beach, United States Transmarine Cargo Usa Full timeJob DescriptionJob DescriptionThe role requires a successful track record of prospecting and selling transportation and logistics services to small, medium and large international freight clientsBuild client base through prospecting and cold callingGenerate appointments and conduct presentations to clients - contract signing for their annual VolumeFinding...
-
Client Services Program Manager
16 hours ago
Long Beach, California, United States Chatolic Charities Full timeJob SummaryCatholic Charities is seeking a highly skilled and compassionate Regional Client Services Coordinator to join our team. As a key member of our Homeless Services department, you will play a critical role in connecting families with children experiencing homelessness to essential services through the Long Beach Coordinated Entry System.Key...
-
Retail Team Lead
2 months ago
Long Beach, United States NorCal Cannabis Co Full time???? **Privacy Notice** **Retail Team Lead** Long Beach, CA / Retail / Full-Time **Position Description**?? As a Retail Team Lead, you will operate with direct supervision from the management team. You will showcase your excellent communication skills by liaising with all levels of the organization as well as ensuring total customer satisfaction with all...
-
Application Team Lead
1 week ago
Mastic Beach, United States MyCareersFuture Full timeRoles & Responsibilities Job Description: We are a forward-thinking fintech company with a passion for innovation and a commitment to redefining how financial services operate. We are seeking ambitious and motivated individuals who are eager to grow and face the challenges of this rapidly evolving industry. As we expand, we are looking for a...
-
Collaboration Team Lead
1 month ago
Long Beach, United States Department of Energy, Environment and Climate Action Full timeWe're on the hunt for someone that can provide leadership and technical expertise on systems and processes. Could it be you? The Collaboration Team Lead enables collaboration for internal and external teams utilising technologies such as Microsoft Teams, OneDrive, Sharepoint and more. The role leads the design, development, implementation, delivery, and...
-
Application Team Lead
2 weeks ago
Mastic Beach, United States MyCareersFuture Full timeRoles & Responsibilities Job Description: We are passionate about the fintech way of working, taking a different approach compared to traditional banks. We are seeking ambitious and motivated individuals to join our journey as we expand. We are looking for a high-caliber, self-motivated Senior Technical Lead - iOS, Android to be part of our technology...
-
Parking Services Manager
24 hours ago
Long Beach, California, United States ABM SERVICES Full time**Job Summary**ABM Services is seeking a highly skilled Aviation Parking Operations Supervisor to oversee the daily operations of our parking facilities. As a key member of our team, you will be responsible for ensuring the smooth operation of our parking services, providing exceptional customer service, and leading a team of parking attendants.**Key...
-
Sales Business Development Professional
3 months ago
Long Beach, United States Transmarine Cargo Usa Full timeJob DescriptionJob DescriptionJob Description: • The ideal applicant should have at least three years of freight forwarding company experience.• Process experience with managing sales of goods forwarding for both import and export• Process experience of cold calling and meeting prospects to grow a clientele• Make appointments...
-
Client Service Representative
2 weeks ago
Long Beach, United States Advanced Medical Manage Full time $20 - $25Job DescriptionJob DescriptionRole InsightsThis role of Client Service Professional is considered an essential position within the organization. The Call Center is the communication hub between our clients, patients, and internal departments. You will be required to accept incoming calls at a very rapid pace, problem solve any challenges presented with...
-
Client Service Representative
7 days ago
Long Beach, United States Advanced Medical Manage Full time $20 - $25Job DescriptionJob DescriptionRole InsightsThis role of Client Service Professional is considered an essential position within the organization. The Call Center is the communication hub between our clients, patients, and internal departments. You will be required to accept incoming calls at a very rapid pace, problem solve any challenges presented with...
-
Client Support Specialist
4 days ago
Long Beach, California, United States Kimco Staffing Services Full timeJob OverviewPosition Title: Client Support SpecialistCompensation: $20 per hourWork Schedule: Monday to Friday, 7:00 AM - 3:30 PM or 8:00 AM - 5:00 PMEmployment Type: Temporary, long-termRole ResponsibilitiesAs a Client Support Specialist, you will play a vital role in ensuring customer satisfaction and addressing inquiries effectively. Your responsibilities...
-
Lead Generator Technician
1 week ago
Long Beach, United States Pearce Services Full timeAt PEARCE, we've got a career for you. Join the nation's leading independent service provider for critical telecommunication and renewable energy infrastructure. With over 2,000 team members nationwide, Pearce delivers comprehensive engineering, maintenance, repair, and repowering solutions, ensuring the seamless operation of our nation's wireless and...
-
Client Representative
1 month ago
Long Beach, United States Monstera Talent Ltd Full timeJob DescriptionJob DescriptionClient RepresentativeLocation: Long Beach, CAAre you a dynamic individual with a knack for sparking conversations and building rapport? Are you eager to champion renewable energy solutions in your community? Our client is hiring a Client Representative to look after their newest client's campaign.Responsibilities:This is a...
-
Senior Financial Consultant
4 days ago
Long Beach, California, United States Jobot Full timeJoin our dynamic and expanding accountancy firm, dedicated to providing exceptional financial services. We are on a growth trajectory and are eager to welcome new talent to our team.Why consider a career with us? Attractive salary package with potential for annual performance bonuses Comprehensive health benefits including medical, dental, and vision...
-
Field Machining Specialist
1 week ago
Long Beach, California, United States TEAM, Inc Full timeField Machining Specialist Job OverviewTEAM, Inc. is a leading provider of specialized machining solutions for industrial operations and manufacturing environments. We are seeking a proficient Field Machining Specialist to deliver on-site machining services and repairs at various client locations. The primary responsibility of this role is to carry out field...
-
Field Machining Specialist
1 week ago
Long Beach, California, United States TEAM, Inc Full timeField Machining Specialist Job OverviewTEAM, Inc. is a leading provider of specialized machining solutions for industrial applications. We are seeking a proficient Field Machining Specialist to execute on-site machining tasks and repairs at various client locations. The primary responsibility of this role is to carry out field machining operations following...