Customer Success Manager

3 days ago


Portland, Maine, United States HighByte Full time
About the Role

We are seeking a highly motivated and organized Customer Operations Lead to join our team at HighByte. As a key member of our customer success team, you will be responsible for supporting the growth and success of our customers, driving business expansion, and fostering strong relationships with our clients.

Key Responsibilities
  • Customer Renewal Management: Track and manage customer renewals to ensure seamless transitions and minimize churn.
  • Customer Database Management: Improve and maintain our existing customer database to provide valuable insights and inform business decisions.
  • Regular Communication: Schedule regular communication with customers to monitor their progress, address concerns, and provide support.
  • Customer Representation: Represent HighByte as the primary point of contact for customers, coordinating with other teams as needed to ensure timely and effective issue resolution.
  • Progress Monitoring: Monitor and report on customer progress to the HighByte team, providing actionable insights to inform business strategy.
  • Customer Testimonials: Help secure customer testimonials and case studies by enrolling key accounts in our customer reference program.
Requirements
  • Education: Bachelor's degree in a relevant field.
  • Experience: 5+ years of professional experience in success management, account management, customer support, and/or sales, preferably in a software company.
  • Industry Knowledge: Understanding of industrial automation and enterprise software industry technologies and players.
  • Travel: Willingness to travel up to 25% of the time.
About HighByte

HighByte is an industrial software development company building solutions that address the data architecture and integration challenges created by Industry 4.0. We've developed the first DataOps solution purpose-built to meet the unique requirements of industrial assets, products, processes, and systems at the Edge.



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