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Call Center Representative

2 months ago

Dallas, United States Signeekwave Architecture Studio Full time
About us:

Welcome to Signeekwave: Where Vision Meets Reality

At Signeekwave, we believe that architecture has the power to shape our world, ignite emotions, and inspire awe. We are an innovative and forward-thinking architecture firm committed to creating exceptional spaces that blend functionality, aesthetics, and sustainability. With a team of talented architects, designers, and engineers, we strive to push the boundaries of architectural design and create transformative experiences for our clients.

About job:

We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative in the Architecture & Planning industry. As a Call Center Representative, you will be the first point of contact for our clients, ensuring that their inquiries and concerns are addressed promptly and professionally. With a strong focus on customer satisfaction, you will play a crucial role in providing exceptional service and building positive relationships with clients.
Salary Range: $16.50 - $25.00 per hour

Job: Full time

Location: Dallas, TX

Responsibilities:
  • Handle inbound and outbound phone calls, providing accurate and efficient information to clients.
  • Respond to client inquiries and resolve complaints in a professional and timely manner.
  • Maintain a high level of product knowledge to effectively answer client questions and provide guidance.
  • Update and manage client accounts using our CRM system, ensuring accurate and up-to-date information.
  • Collaborate with internal teams to escalate and resolve complex client issues.
  • Accurately document client interactions, including call details and resolutions, for future reference.
Requirements
  • High school diploma or equivalent; Bachelor's degree preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
  • Proficient in using customer relationship management (CRM) software.
  • Ability to work in a fast-paced and dynamic environment.
Bonus Points:
  • Dental Insurance
  • Disability Insurance
  • Health Insurance
  • Flexible Spending Account


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