Call Center Ministry Service Representative
3 weeks ago
New Life Ministries is a faith-based non-profit organization seeking a highly skilled Call Center Ministry Service Representative to join our team in Richardson, TX. This full-time position involves providing exceptional customer service and support to individuals seeking help through our radio program, counseling services, and other resources.
Key Responsibilities:
- Answer calls with care and attention, maintaining control of the conversation.
- Assess caller needs and recommend suitable resources, complete sales transactions, and present donation opportunities.
- Register participants for workshops, seminars, or coaching programs, documenting information accurately in our database system.
- Maintain accurate, timely, clear, and complete data entry in our database system.
- Meet or exceed productivity, punctuality, attendance, and performance goals.
- Manage callbacks and call lists, scheduling timely follow-ups and meeting deadlines.
- Follow up with alumni to check on progress and address any additional needs.
- Be willing to pray with callers in accordance with NLM's Statement of Faith.
- Report suspected child or elder abuse as per departmental policy and regional regulations.
Requirements:
- Minimum two years of experience in call center and phone sales.
- Associate degree or equivalent.
- Demonstrate effective problem-solving skills and enthusiasm for meeting goals.
- Proficient in reading, speaking, and writing English clearly and distinctly.
- Ability to establish rapport, communicate effectively, and calmly interact with diverse populations.
- Proficiency in Microsoft Word and Outlook, with accurate data entry/keyboarding skills.
The estimated salary for this role is $19.42 per hour. We are passionate about making a positive impact in people's lives, and we believe that our employees share this vision.
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