Call Center Representative

4 weeks ago


Dallas, United States Inkspirenize Full time
Position Title: Call Center Representative
Department: Customer Service
Location: Dallas, TX
Employment Type: Full-Time
Job Summary

We are seeking a motivated and customer-focused Call Center Representative to join our team. In this role, you will serve as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a seamless customer experience. The ideal candidate is an excellent communicator, detail-oriented, and thrives in a fast-paced environment.
Key Responsibilities
  • Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
  • Provide accurate information about products, services, and policies.
  • Resolve customer complaints and issues efficiently, escalating to appropriate departments when necessary.
  • Process orders, returns, and account updates with attention to detail.
  • Meet or exceed performance metrics, including call handling time, resolution rates, and customer satisfaction scores.
  • Document all customer interactions and transactions in the company's CRM system.
  • Stay up-to-date on product knowledge, company updates, and industry best practices.
  • Handle high call volumes while maintaining quality and efficiency standards.
Qualifications
  • High school diploma or equivalent (required); associate's or bachelor's degree (preferred).
  • Strong verbal and written communication skills.
  • Active listening and problem-solving abilities.
  • Ability to multitask, prioritize, and manage time effectively.
  • Proficiency in basic computer applications (e.g., MS Office, email).


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