Senior Strategic Accounts Manager Industrial

2 weeks ago


Little Ferry, United States Sensus Full time

THE ROLE: Xylem seeks a Senior Strategic Account Manager to develop and maintain relationships with strategically important large customers, specifically focused on the EPC, Oil & Gas, and Mining Industries. Assigned to three to five identified customers, this position will be responsible for achieving sales quota and assigned strategic account (global and regional) objectives and represents the entire range of company products and services to assigned customers. ESSENTIAL DUTIES/PRINCIPAL RESPONSIBILITIES: Establishes productive, professional relationships with key personnel in assigned customer accounts. Coordinates the involvement of company personnel, including support, service, and management resources, in order to meet account performance objectives and customers’ expectations. Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts. Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one and three-year period. Proactively assesses, clarifies, and validates customer needs on an ongoing basis. Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel. Enlists the support of sales, marketing, product management, engineering, operations, and all other resources required on an as-needed basis. Closely coordinates company leadership and executive involvement with customer management as required. Works closely with Customer Service to ensure customer satisfaction (positive net promoter score) and problem resolution is managed in a timely manner. This position may have direct report staff assigned to support responsibilities in specific customers. Achieves assigned sales quota in designated strategic accounts. Meets assigned expectations for profitability. Achieves strategic customer objectives defined by company management. Completes strategic customer account plans that meet company standards. Maintains high customer satisfaction ratings (positive net promoter score) that meet company requirements. MINIMUM QUALIFICATIONS: EDUCATION, EXPERIENCE, SKILLS, ABILITIES, LICENSE/CERTIFICATION: Four-year college degree from an accredited institution. Minimum ten years of strategic sales experience in a business-to-business sales environment. Solid presentation skills with small, large, and diverse groups. PC proficiency, CRM, CPQ, and all relative Microsoft Suite products. PREFERRED QUALIFICATIONS: Masters of Business and Administration. PHYSICAL DEMANDS: Light lifting (20-25 pounds), office environment. Ability to safely operate a company vehicle continuously for a minimum of 2 hours per day as needed. Regularly required to sit or stand, reach, bend, and move about the facility. WORK ENVIRONMENT: Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements. Job Site: Intermittent exposure to job site conditions and hazards; petrochemical, refineries, mills, mines, construction sites, industrial/power plants, wastewater treatment plants, etc. Intermittent exposure to all outdoor weather conditions; intermittent exposure to shop and job site noise (to maximums of 95 decibels).

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