Guest Service Agent

7 months ago

Naples, United States Naples Grande Beach Resort Full time

About Us:

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

Location Description:

Welcome to Naples Grande Beach Resort, a prestigious property in the Pyramid Global Hospitality portfolio, nestled in the heart of Naples, Florida. Featuring 474 elegantly appointed guest rooms and boasting an expansive 85,000 square feet of meeting space across 35 versatile rooms, our resort isn't just a place to work; it's a dynamic experience. At Naples Grande Beach Resort, we pride ourselves on providing exceptional service and creating memorable experiences for our guests. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, surrounded by stunning views of the Gulf of Mexico and lush tropical landscapes. We offer a wide range of positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Whether you are just starting your career or looking to advance in the industry, we have opportunities for individuals at all levels of experience. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure that our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at Naples Grande Beach Resort. Take the first step towards a rewarding career by applying today.

Overview:

We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Guest Services Agent assists with the unloading of guests luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.


If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to WOW people, we want you This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.


Your Role:

  • Help guests discover their Wanderlust experience
  • Provide exceptional customer service by being engaging and taking sincere interest
  • Interacts with all guests. The bell person/ guest services attendant will welcome each guest to our hotel.
  • If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel
  • You will be escorting and orienting the guest to the front desk for check-in.
  • You will park and retrieve guests vehicles as requested
  • Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel.
  • You will be working together with other attendants to ensure each guest has a personalized experience and will dive" to open the door for all guests.
  • Assist lobby attendant in keeping entrance area clean and organized
  • "Be the difference" with all guest and employees and do more than just the norm".

  • Guest Services Agent

    3 months ago

    Naples, United States Hampton Inn Naples Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    1 month ago

    Naples, United States Guest Services Full time

    Compensation Amount: 20.00 USD Hourly Job Summary: The Front Desk Agent must have the ability to perform all desk attendant functions including checking guests and vendors in and out, reservations, and switchboard. Must have strong customer services skills. The Front Desk hours are Monday to Friday, 7:00 AM - 3:00 PM. Job Description: ESSENTIAL FUNCTIONS ...

  • Customer Service Liaison

    7 days ago

    Naples, Florida, United States Guest Services Full time

    Job Title:Customer Service LiaisonAt Guest Services, we are seeking a highly skilled and customer-focused Customer Service Liaison to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional service to our guests, handling all aspects of their stay, from check-in to check-out.We offer a competitive salary of...

  • Customer Service Host

    7 days ago

    Naples, Florida, United States Guest Services Full time

    Job Summary:The ideal candidate will possess excellent communication and organizational skills to effectively manage front desk operations and provide top-notch customer service.About the Position:Responsible for handling reservations, room assignments, and guest inquiries.Manage phone activity, including responding to general knowledge calls and providing...

  • Customer Service Ambassador

    7 days ago

    Naples, Florida, United States Guest Services Full time

    Salary: Estimated $20.00 - $25.00 USD per hourAbout the RoleThis is a fantastic opportunity to join a dynamic team as a Reception and Reservations Coordinator at Guest Services. The successful candidate will be responsible for providing administrative support, managing reservations, and handling all aspects of front desk operations.

  • Hotel Front Desk Agent

    1 month ago

    Naples, United States Springhill Suites Naples Full time

    Description Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a...

  • Front Desk Agent

    2 weeks ago

    Naples, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Courtyard Naples [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours of...

  • Front Desk Agent

    6 days ago

    Naples, United States Highgate Hotels Full time

    Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions Front Desk, Agent, Benefits

  • Front Desk Agent

    2 months ago

    Naples, United States LaPlaya Beach & Golf Resort, a Noble House Resort Full time

    Job Type Full-time Description LaPlaya Beach and Golf Resort , is looking to fill two full time Front Desk Agent positions at this gorgeous beach front resort located in Naples, FL. This is a year-round position which comes with a competitive wage and benefits package. If you are a friendly, customer driven, detail-oriented person, who enjoys working in a...

  • Night Auditor

    3 weeks ago

    Naples, Florida, United States Guest Services Full time

    Job Summary:This is an overnight shift position with a focus on hotel operations. The Night Auditor performs bookkeeping functions, end of day accounting duties, and provides front desk services including guest services and satisfaction, reservations, and phone management.Responsibilities:Audit daily guest ledger to verify and balance entries, investigating...

  • P/T Hotel Night Auditor- Doubletree

    5 months ago

    Naples, United States Guest Services Full time

    Compensation Amount: 17.50 USD Hourly Job Summary: This is an OVERNIGHT (3rd) shift. The Night Auditor performs all bookkeeping functions and end of day accounting duties for the hotel, in addition to performing front desk attendant functions including guest services and satisfaction, checking guests in and out, reservations, answering phones, and additional...

  • Guest Services Coordinator

    3 weeks ago

    Naples, Florida, United States Springhill Suites Naples Full time

    About the RoleAs a Guest Services Coordinator at Springhill Suites Naples, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable stay. This is a fantastic opportunity to join a dynamic team and develop your skills in a fast-paced hospitality environment.Key Responsibilities:Act as the primary point...

  • Guest Service Representative

    7 days ago

    Naples, Florida, United States Barbatella, LLC Full time

    Job Title:Guest Service RepresentativeSalary:$42,000 - $58,000 per yearJob Description:Barbatella, LLC seeks a Guest Service Representative to deliver exceptional guest experiences and support the overall success of our restaurant. As a key member of the front-of-house team, you will welcome guests, manage reservations, and ensure seamless dining...

  • Guest Service Expert

    1 month ago

    Naples, United States Marriott International Inc Full time

    Additional InformationServer, Ria, Outdoor Dining Job Number24195324 Job CategoryFood and Beverage & Culinary LocationThe Ritz-Carlton Naples Tiburon, 2600 Tiburon Drive, Naples, Florida, United States, 34109VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs arent just about putting food on the table that...

  • Front Desk Hospitality Specialist

    7 days ago

    Naples, Florida, United States Guest Services Full time

    Job Title: Front Desk Hospitality SpecialistEstimated Salary: $19.00 USD HourlyWe are seeking a highly skilled and customer-focused Front Desk Hospitality Specialist to join our team at Guest Services, Inc. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.Key...

  • Reception Management Associate

    7 days ago

    Naples, Florida, United States Guest Services Full time

    Job Summary:Greetings! We are seeking an experienced Reception Management Associate to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional service to our guests, handling all aspects of their stay, from check-in to check-out.We strive to provide a safe and inclusive workplace where everyone can thrive....

  • Guest Services Host

    7 days ago

    Naples, Florida, United States Marriott International, Inc Full time

    **Deliver Exceptional ServiceAs a Host and Hostess at Marriott International, you will be responsible for providing warm welcomes and attentive service to our guests. Your attention to detail and commitment to excellence will make all the difference in creating unforgettable experiences.**Key Responsibilities:Greet guests and determine the number in their...

  • Customer Service Liaison

    3 weeks ago

    Naples, Florida, United States Springhill Suites Naples Full time

    Company OverviewSpringhill Suites Naples is a leading hospitality provider dedicated to delivering exceptional guest experiences. Our team of professionals is committed to providing top-notch service and creating memorable stays for our guests.SalaryThe estimated salary range for this position is $40,000 - $50,000 per year, depending on experience and...

  • Guest Service Team Member

    3 months ago

    Naples, United States Wingstop Full time

    Wingstop - 7207 Radio Road - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests by greeting...

  • Assistant Guest Service Manager

    3 months ago

    Naples, United States The Fresh Market Full time

    The Fresh Market & You: Our mission is to make everyday eating extraordinary for our guests, and we are looking for a new team member who will commit to helping us deliver on this mission. Our added benefits for joining The Fresh Market team Team Member discount of 30%  Early Earn Wage Access (You can access up to 50% (max $500) of your earned wages...