Customer Service Liaison
3 weeks ago
Job Title:
Customer Service Liaison
At Guest Services, we are seeking a highly skilled and customer-focused Customer Service Liaison to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional service to our guests, handling all aspects of their stay, from check-in to check-out.
We offer a competitive salary of $18.00 per hour, based on experience. Our benefits package includes comprehensive health insurance, 401(k) matching, and paid time off.
Job Responsibilities:
- Provide warm and welcoming greetings to guests, ensuring they feel at home during their stay.
- Check guests in and out efficiently, handling all necessary paperwork and payments.
- Manage phone activity, responding to guest inquiries and resolving any issues that may arise.
- Maintain a clean and organized workspace, adhering to our high standards of cleanliness and safety.
- Collaborate with the housekeeping team to ensure seamless service delivery.
- Perform various administrative tasks, including data entry and filing.
- Participate in ongoing training and development to enhance your skills and knowledge.
Requirements:
- High school diploma or equivalent required; prior customer service experience preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
- Basic computer skills and familiarity with reservation systems.
- Ability to lift up to 25 pounds and stand for long periods.
- Availability to work flexible hours, including evenings and weekends.
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