Front Desk Hospitality Specialist

3 days ago


Naples, Florida, United States Guest Services Full time
Job Title: Front Desk Hospitality Specialist

Estimated Salary: $19.00 USD Hourly

We are seeking a highly skilled and customer-focused Front Desk Hospitality Specialist to join our team at Guest Services, Inc. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

  • Provide exceptional customer service to guests, responding to inquiries and resolving issues promptly.
  • Manage front desk operations, including checking guests in and out, handling reservations, and coordinating with housekeeping and other departments.
  • Operate a cash register, handle transactions, and maintain accurate records of guest folios.
  • Maintain awareness of safety issues and report them immediately to management.

Requirements:

  • High school diploma or equivalent preferred; minimum 16 years of age.
  • Clerical skills, including typing, filing, office machine operations, and cash register operation.
  • Computer proficiency and ability to learn new software.
  • Excellent interpersonal, administrative, telephone, and written communication skills.

Working Conditions:

  • Frequent movement between front desk and back office areas.
  • Ability to stand for extended periods, lift up to 25 pounds, and push/pull objects as needed.
  • Ability to work in a constantly changing environment and adapt to new situations.


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