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Sr. Microsoft Operations Specialist

2 months ago

Jefferson City, United States SHI GmbH Full time

SHI Sr. Microsoft Operations Specialist - Jefferson City, Missouri

The Senior Microsoft Operations Specialist is responsible for ensuring the satisfaction of our customers and supporting the SHI Sales teams. This position will report to the Manager – Microsoft Operations and keep them up to date on activities within the department. In this job, you will work alongside other Specialists to proactively manage the MS-EMEA shared inbox, respond to all queries, and complete daily tasks and duties. This is a unique opportunity to learn quickly and develop the necessary skills and knowledge to make a difference, whilst building relationships across the SHI business and being part of an amazing team. The Senior Microsoft Operations Specialist will report to the Manager – Microsoft Operations and can be based in Milton Keynes, Barnsley U.K. offices, or Nationwide from a home office. It is expected that this role may require occasional travel both nationally and internationally (25%). Responsibilities includes but not limited to Lead and mentor other members of the Microsoft Operations Team Proactively lead continual improvement processes to increase efficiency within the team Deliver updates to sales leadership around operational changes to Microsoft programs as required Support with alignment and recognition of incentive payments as required Day to day management of the MS-EMEA team shared inbox, supporting with internal and external requests. Staying up to date on knowledge and processes via Microsoft Blogs, Partner Announcements, and relevant Microsoft Community Calls Liaising with Account Managers, Operations, and the Microsoft Technology Specialist teams both locally and internationally Supporting customers throughout their entire lifecycle including contracts, agreement set ups, post sales licensing, and portals Communicating with SHI Account Managers, ensuring orders are placed correctly and on-time Facilitating with CSP (Cloud Solution Provider) queries Qualifications Minimum 3+ years in an Operations focused role (ideally Microsoft) Required Skills Demonstrable understanding of Microsoft Licensing Tools/Systems (POET, VLC) Strong communication skills, both written and verbal A passion for providing extremely high levels of customer service An interest in technology and becoming an expert in Microsoft solutions The ability to prioritize workloads and maintain a high level of attention to detail A collaborative and ‘can-do’ attitude Desired skills but not required: Fluent in French both written and verbal to assist with queries from our Sales Team in Paris. Additional Information Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

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