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Head of Investigations

1 month ago

Kingston, United States Digicel Full time

About Digicel Enabling customers to live, work, play and flourish in a connected world, Digicel’s world class LTE and fibre networks deliver state-of-the-art mobile, home and business solutions. Serving 10 million consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date. With the Better Connected ethos at the heart of everything, its 5,000 employees worldwide work together to make that a powerful reality for customers, communities and countries day in, day out. Digicel also delivers news, sports broadcasting, digital media and financial services in several of its markets. Job Summary: The Head of Investigations and Concerns Management is responsible for overseeing and managing all aspects of the company's investigations into compliance-related concerns as well as assisting with the development, implementation and management of an effective compliance program that aligns with the company's objectives. This role involves leading a team of investigators, ensuring thorough and timely investigations, and implementing effective concerns management processes. The Head of Investigations and Concerns Management will report directly to the Chief Compliance & Cybersecurity Officer and work closely with other senior leaders to maintain and enhance the company's compliance framework. Main Duties & Responsibilities: Leadership and Management: Lead and manage the Investigations and Concerns Management team. Provide mentorship, guidance, and professional development to team members. Develop and implement strategies to improve the efficiency and effectiveness of investigations and concerns management. Investigations: Oversee the planning, execution, and closure of internal investigations related to compliance issues, including fraud, misconduct, and regulatory breaches. Ensure investigations are conducted in a thorough, objective, and timely manner. Collaborate with legal, HR, and other relevant departments during investigations. Prepare comprehensive investigation reports and present findings to senior management. Concerns Management: Develop and maintain a robust concerns management system to ensure that all compliance-related concerns are captured, assessed, and addressed appropriately. Ensure the concerns management process is accessible, confidential, and encourages reporting from all levels of the organization. Monitor trends and patterns in reported concerns to identify potential risks and areas for improvement. Implement corrective actions and preventive measures based on investigation outcomes and identified risks. Policy and Procedure Development: Develop, review, and update investigation and concerns management policies and procedures to ensure alignment with regulatory requirements and best practices. Ensure all policies and procedures are communicated effectively throughout the organization. Compliance and Risk Management: Work closely with the Chief Compliance & Cybersecurity Officer to integrate investigations and concerns management into the overall compliance and risk management framework. Support the development and implementation of compliance training programs. Participate in risk assessments and provide input on mitigation strategies. Reporting and Communication: Prepare regular reports on investigation and concerns management activities for the Chief Compliance & Cybersecurity Officer and other senior leaders. Communicate effectively with stakeholders at all levels of the organization. Represent the company in external forums related to investigations and compliance, as required. Qualifications, Knowledge & Experience Required: Bachelor’s degree in Law, Human Resources, Finance, or a related field. Advanced degree preferred. Professional certification in compliance, investigations, or related fields (e.g., CFE, CIA) is highly desirable. Minimum of 10 years of experience in compliance, investigations, or a related field. In-depth knowledge of regulatory requirements and best practices in investigations and concerns management. Strong analytical and problem-solving skills. Excellent leadership, communication, and interpersonal skills. Ability to handle sensitive and confidential information with discretion. Functional Skills: Integrity and ethical judgment. Strong organizational and project management skills. Detail-oriented and capable of handling complex investigations. Ability to work under pressure and meet deadlines. Strategic thinking. DISCLAIMER: This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may, and probably will be asked to perform other duties as required. Each employee, regardless of classification, is required to maintain a safe, orderly and clean workplace, using safety precautions and observing safety rules at all times. #J-18808-Ljbffr