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End User Services Specialist
3 months ago
Primary location: Lancaster, Pennsylvania Relocation offered: No Employment status: Full-Time Travel: No Non-compete: No The estimated base salary range for this role is "x to X" per year. Individual pay is based upon location, skills and expertise, experience and other relevant factorsWhat does it mean to work at Armstrong?It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.Personal development to grow your career with us based on your strengths and interests.A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe. A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results.The Specialist is an individual contributor responsible for participating in a variety of analytical and technical assignments, problems diagnosis and solutions, documentation, implementation, administration, support and maintenance on a variety of hardware, software and network products in an information technology infrastructure environment. The role of broadly split between providing day to day operational support for existing infrastructure services to users of those services and project-based work leading to the development and deployment of new infrastructure services The successful specialist provides both on-site and remote access diagnoses and resolution of computer hardware and software problems.Essential Duties and Responsibilities include the following. Other duties may be assigned.Supports, researches, analyzes, develops and documents new and existing processes, procedures and solutions to meet business needs.Support the development and management of relationships with vendors in concert with Manager and Supplier Relationship Management (SRM) process.Participate in the development, implementation and maintenance of best-practice standards, policies, procedures, and associated training plans to ensure optimal daily operations are maintained.Participates in integrated systems planning and recommends new or different technologies which will enhance current systems and support overall corporate and business goals.Establish/maintain lines of communication with stakeholders with a view to keeping all parties informed of incidents, problems, and resolutionIdentify opportunities to improve global standardization and organizational efficienciesContributes to the development of IT budgets (expense and capital) and estimates.Provides technical consultation to business partners and IT management to ensure development of efficient infrastructure utilizing established standards, procedures, and methodologies. Assist in the recruitment and selection of project resources as required.Work collaboratively with management and colleagues to identify and prioritize projects in the portfolio associated with the maintenance of existing systems, development and implementation of new systems, resolution of more complex problems and the evaluation of emergent technologies through developing business cases that include options, recommendations, cost/benefit and risk analysis, Researches and evaluates new and/or alternative solutions and technologies to enhance operational effectiveness and reduce costs. Assist in the creation and maintenance of multi-year functional roadmaps for assigned disciplines.Contribute to the development of overall strategy, tactics, planning and execution of initiatives to support IT servicesDocument necessary technical design and analysis work, including project postmortem documentation and metric collection.Maintain technical documentation and process topology to ensure alignment between the business strategies and the technology roadmapSupervisory Responsibilities NoneQualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.Education and/or Experience Bachelor's degree in Computer Science or minimum 2 years of comparable experienceMinimum of 2 years' experience and execution (Design, Implement, Upgrade, Support, Maintain)MDM administration experience - Jamf, SCCM/MECM and Intune experience preferred.Office 365 administration experience. Desired Qualifications:Experience in a multi-location fast-paced environmentEndpoint management (SCCM/Intune/AutoPilot/Jamf), O365 migrations, SSO Integrations, GPOs/AD changes or restructures, Scripting experience). A strong working knowledge of current IT risks, security implementations, and computer operating and software programsStrong communication, presentation, and solid project management skillsStrong ability to support projects, as well as take input from others Strong experience with Office 365 management and troubleshootingActive Directory experiencePC/Mac workstation management (remote, WFH) experienceScripting skills, PowerShell, Python, for automation and monitoringCertificates, Licenses, Registrations Microsoft Exchange, Office365, related certifications - PreferredMCITP - PreferredMCDST - PreferredCompetencies Excellent written and verbal communication skills with peers and management.Capable of and favorable to working as part of a teamOther Skills and Abilities Ensures the daily operation and long-term health of the end user device ecosystem including but not limited to device management tools such as Jamf, MECM and Microsoft InTune.Ensures health and security of over 3000 end user devices with various operating systems such as Microsoft Windows, macOS, iOS, and Android devices.Expertise in MECM/Intune administration, upgrades, client agent, software center, deployment, packaging, network inventory, boundaries, distribution point, installer, and network designing.Expertise in Unified Endpoint Management and Mobile Device Management including device policies, certificates, and automated enrollment.Expertise in the Microsoft 365 Suite: Exchange, Sharepoint, Security, Compliance, Azure ADExpertise in Microsoft Windows, and experience in macOS, iOS, and Android operating systems.Works in concert with and has a strong understanding of enterprise Active Directory and Group Policy environments.Expertise in monitoring compliance via MECM/Intune functions like configuration items and baselines.Experience in Microsoft Azure ecosystem including Azure Active Directory.Maintains effective relationships with offshore staff, vendors, consultants, service providers and leverages these relationships to ensure best fit solutions and execution of those solutionsSupport "on call" duties on a 24 x 7 x 365 basis, working closely with the NOC teams to help remediate operations issues as necessary.Other duties and responsibilities as assigned.Why should you join Armstrong World Industries?Armstrong World Industries (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions in the Americas. With approximately $1B in revenue, AWI has about 2,800 employees and a manufacturing network of fifteen facilities in North America.At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.For more than 150 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.We are committed to developing new and sustainable ceiling solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.Our Sustainability Ambition"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.We are committed to:Engaging a diverse, purpose-driven workforce;Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;Being a catalyst for change with all of our stakeholders; andMaking a positive difference in the environments and communities we impact.About the location (Lancaster PA)Lancaster, PA. A great central location in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC, and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, great shopping, entertainment venues and restaurants.Armstrong is committed to engaging a diverse, purpose-driven workforce. As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisition and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.Come and build your future with us and apply todayJob Segment: Recruiting, Data Management, Computer Science, Relationship Manager, Developer, Human Resources, Data, Technology, Customer Service
