Current jobs related to Senior Systems Administrator for Managed Services Provider - Lancaster, Pennsylvania - ONE2ONE Inc.

  • Senior IT Systems Administrator

    2 weeks ago

    Lancaster, Pennsylvania, United States ONE2ONE Inc. Full time

    Job Title: Senior IT Systems AdministratorONE2ONE Inc. is seeking a highly skilled Senior IT Systems Administrator to join our team. As a key member of our technical staff, you will be responsible for providing exceptional technical support to our clients, ensuring the smooth operation of their IT systems, and contributing to the growth and success of our...

  • **Sr. Systems Administrator for Managed Services Provider**

    2 months ago

    Lancaster, Pennsylvania, United States ONE2ONE Inc. Full time

    About the RoleThe Service Specialist at ONE2ONE Inc. plays a pivotal role in delivering exceptional IT services to our clients. This dynamic position requires a unique blend of technical expertise, excellent communication skills, and leadership abilities.Key ResponsibilitiesService Delivery: Ensure timely and efficient delivery of IT services to clients,...

  • Senior IT Systems Administrator

    4 weeks ago

    Lancaster, Pennsylvania, United States ONE2ONE Inc. Full time

    Job Title: Sr. Systems Administrator for an MSPThe role of a Service Specialist at ONE2ONE Inc. is a dynamic and challenging position that requires a balance between in-depth technical skills, excellent client management, and the ability to mentor and lead others in the team.Key Responsibilities:Medium Priority Service DeliveryMedium Priority SLA /...

  • Senior Financial Operations Manager

    3 weeks ago

    Lancaster, Pennsylvania, United States Entegrity Smart Property Systems Full time

    We are seeking a highly skilled Senior Financial Operations Manager to lead our accounting and operations functions. The ideal candidate will have a strong background in financial management, with expertise in general ledger, accounts payable/receivable, and payroll. They will be responsible for managing and improving all aspects of accounting and...

  • Lead System Administrator

    3 weeks ago

    Lancaster, Pennsylvania, United States Lancaster General Health Full time

    Job Title: Lead System AdministratorAt Lancaster General Health, we are seeking a highly skilled and experienced Lead System Administrator to join our team. As a key member of our IT department, you will be responsible for overseeing the administration of our computer systems and applications, ensuring maximum system performance and uptime.The ideal...

  • IT Systems Administrator

    3 weeks ago

    Lancaster, Pennsylvania, United States Burnham Holdings Inc Full time

    Job Title: IT Systems AdministratorBurnham Holdings, Inc. is a leading provider of thermal and interior comfort solutions for the HVAC industry. We are seeking an experienced IT Systems Administrator to join our team.The IT Systems Administrator will be responsible for maintaining and optimizing our information technology infrastructure, including client,...

  • Senior Administrative Assistant

    4 weeks ago

    Lancaster, Pennsylvania, United States Penn State Health Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Administrative Assistant to provide exceptional support to our high-level executive team. The ideal candidate will possess excellent communication and organizational skills, with the ability to work independently and as part of a team.Key ResponsibilitiesProvide administrative support to the...

  • IT Systems Administrator

    3 weeks ago

    Lancaster, Pennsylvania, United States Burnham Holdings Inc Full time

    Job SummaryBurnham Holdings, Inc. is seeking an experienced IT Systems Administrator to maintain and optimize its information technology infrastructure. The successful candidate will be responsible for ensuring the efficient operation and security of client, server, networks, and software systems in a hybrid-cloud environment.The ideal candidate will have...

  • IT Systems Administrator Position

    2 weeks ago

    Lancaster, Pennsylvania, United States Burnham Holdings Inc Full time

    Job Summary:Burnham Holdings, Inc. is seeking an experienced IT Systems Administrator to join our team. As a key member of our technology department, you will be responsible for maintaining and optimizing our information technology infrastructure, including client, server, networks, and software systems.Key Responsibilities: Maintain and optimize information...

  • Administrative Coordinator

    4 weeks ago

    Lancaster, Pennsylvania, United States MBS Solutions Full time

    Administrative Assistant OpportunityMBS Solutions is seeking a highly organized and detail-oriented Administrative Assistant to join our team in Lancaster. As an Administrative Assistant, you will play a vital role in supporting our office operations and ensuring the smooth day-to-day functioning of our business.Key Responsibilities:Communication and...

  • Administrative Coordinator

    4 weeks ago

    Lancaster, Pennsylvania, United States MSCCN Full time

    Job Title: Administrative CoordinatorWe are seeking an experienced Administrative Coordinator to join our corporate team, supporting our Brokerage Services Department.Responsibilities:Provide administrative support to the Senior Vice President and Brokers, including calendar management, meeting materials preparation, and database maintenance.Process accounts...

  • Senior Laboratory Manager

    2 weeks ago

    Lancaster, Pennsylvania, United States Eurofins USA BioPharma Services Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Laboratory Manager to join our team at Eurofins USA BioPharma Services. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our laboratory, ensuring the highest level of quality and compliance with regulatory requirements.Key...

  • Caregiver - Senior Helpers

    3 weeks ago

    Lancaster, Pennsylvania, United States Senior Helpers Full time

    Join Our Team as a CaregiverAt Senior Helpers, we're dedicated to providing exceptional in-home care services to seniors in need. As a Caregiver, you'll have the opportunity to make a real difference in the lives of our clients, while enjoying a rewarding and fulfilling career.What We Offer:A personally rewarding work environment that's more than just a...

  • Customer Service Representative

    3 weeks ago

    Lancaster, Pennsylvania, United States Jobs for Humanity Full time

    About the RoleSafelite is seeking a highly organized and energetic Customer Advocate to deliver a memorable experience to our customers. As a key member of our team, you will be responsible for managing administrative processes, scheduling, work orders, and invoicing, while also greeting customers in person and answering inbound phone calls and emails.Key...

  • Senior Contracts Manager

    3 weeks ago

    Lancaster, Pennsylvania, United States Cobham Full time

    Job SummaryCobham is seeking a highly skilled Senior Contracts Manager to join our team. As a key member of our contracts administration team, you will be responsible for managing and administering contracts, ensuring compliance with FAR and DFARS regulations, and providing sound advice on contract risk and negotiation.Key Responsibilities:Manage and...

  • Business Systems Specialist

    3 weeks ago

    Lancaster, Pennsylvania, United States Cargas Systems Inc Full time

    Job OverviewCargas Systems Inc is seeking a highly skilled Business Systems Specialist to join our Sage Intacct Practice. As a key member of our team, you will provide consulting, training, and support services to help our customers optimize their use of our software applications.Key Responsibilities:Provide expert consulting and training services to help...

  • Senior Systems Technician

    2 weeks ago

    Lancaster, Pennsylvania, United States Vector Security Full time

    Job Summary:As a Senior Systems Technician at Vector Security, you will be responsible for installing complex security systems in commercial customer settings. You will work closely with our outside sales team to ensure our customers receive the highest level of professional care from start to finish.Responsibilities:Install more complex security systems in...

  • Service Operations Manager

    3 weeks ago

    Lancaster, Pennsylvania, United States Colony Products, Inc. Full time

    Job OverviewWe are seeking a highly skilled Service Manager to join our team at Colony Products, Inc. The successful candidate will be responsible for providing exceptional customer service, resolving technical issues, and ensuring seamless service delivery.Key ResponsibilitiesService Administration: Assist technicians with questions and problems, provide...

  • Wellness Nurse

    3 weeks ago

    Lancaster, Pennsylvania, United States Bickford Senior Living Full time

    Medication Administration and Resident Care SpecialistBickford Senior Living is seeking a compassionate and detail-oriented LPN/RN to join our team as a Medication Administration and Resident Care Specialist. In this role, you will be responsible for ensuring that residents receive their medications in a timely and accurate manner, while also providing...

  • Customer Service Representative

    2 weeks ago

    Lancaster, Pennsylvania, United States Jobs for Humanity Full time

    Job Description:At Jobs for Humanity, we're collaborating with Safelite to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. As a Customer Advocate, you'll be one of Safelite's first impressions with our customers. You'll manage administrative processes, scheduling, work orders, and invoicing, while...

Senior Systems Administrator for Managed Services Provider

2 months ago

Lancaster, Pennsylvania, United States ONE2ONE Inc. Full time
Job Title: Sr. Systems Administrator for MSP

At ONE2ONE Inc., we are seeking a highly skilled and experienced Sr. Systems Administrator to join our team as a Service Specialist. This dynamic role requires a balance between in-depth technical skills, excellent client management, and the ability to mentor and lead others in the team.

Key Responsibilities:
  • Deliver medium-priority service delivery and SLA/metrics for our clients.
  • Emulate and promote the ONE2ONE culture by adhering to our vision, mission, and core values.
  • Provide exemplary customer service to all existing and prospective clients.
  • Participate openly and directly in structured meeting cadences.
  • Own and complete weekly To Dos and Quarterly Rocks with a high level of accountability.
  • Properly use our company's PSA, RMM, documentation platform, and other programs as trained and directed.
  • Represent ONE2ONE Inc. in the community via events such as conventions, expos, chamber functions, and as directed by management.
  • Attend relevant webinars, seminars, and training sessions as directed by management.
  • Stay updated with the latest industry trends, new technologies, and security vulnerabilities that could impact clients.
  • Manage and prioritize multiple client environments, ensuring service levels are maintained across different businesses.
  • Guide and mentor junior sys admins and support staff, providing technical leadership and expertise.
  • Deliver services in accordance with all contracted Service Level Agreements.
  • Regularly communicate with clients to update them on the status of their systems, answer queries, and provide strategic recommendations for improvements or upgrades.
  • Clear and effective communication with both technical and non-technical stakeholders.
  • Efficiently handle multiple tasks across different clients, while adhering to deadlines and service levels.
  • Maintain detailed documentation of client environments, system configurations, and troubleshooting procedures.
  • Liaise with third-party vendors and service providers to resolve issues, negotiate contracts, or implement solutions.
  • Use remote management tools to diagnose and fix issues in clients' environments, including server failures, networking problems, and application errors.
  • Handle issues across a wide range of operating systems (Windows, Linux, macOS), ensuring that end-users are supported regardless of their environment.
  • Manage user profiles, resolve file permissions, and file access issues.
  • Aid clients with basic use of common applications and operating systems.
  • Perform backup restoration and malware and virus remediation.
  • Troubleshoot and resolve technical escalations.
  • Manage to resolution high-priority issues defined by impact and urgency.
  • Utilize the service ticket system to log all requests, activities, and labor, including documentation of special requests and customizations considered important for future support.
  • Participate in an on-call rotation to provide support in accordance with contracted Service Level Agreements.
  • Adhere to established escalation processes to achieve resolution.
  • Assist in deploying projects as needed and directed by management.
Requirements:
  • Motivated and solution-focused.
  • Experience in Managed Services Provider (MSP) business model.
  • Strong client service focus.
  • Excellent written and verbal communication skills with ability to explain technical concepts to lay audiences.
  • Self-starter with the ability to appropriately prioritize and plan complex work in a rapidly changing environment.
  • Results-oriented with ability to produce products that deliver organizational benefit.
  • Strong critical thinker with problem-solving aptitude.
  • Strong Professional Services Automation (PSA), Remote Control, and Documentation skills.
  • Strong Backup, Disaster Recovery, and Business Continuity skills.
  • Strong Active Directory administration skills.
  • Strong competency deploying and supporting the operating systems currently supported by Microsoft.
  • Above average competency with the Microsoft Office suite of products.
  • Strong understanding of TCP/IP, routing, switching, subnetting, etc.
  • Experience in user administration in MS Exchange.
  • Experience with the development or troubleshooting of Group Policy Objects.
  • Knowledge and experience troubleshooting SMB firewalls and basic networking equipment (routers, switches, wireless access points).
  • 2-4 years related IT direct customer support experience (or similar IT experience).
  • 2-4 years troubleshooting connectivity on desktop PCs, Macs, and Windows Servers via remote applications.
  • CompTIA Network+, MCSA: Windows Server or M365 Certified.
Benefits:
  • Salary Range: $70K - $80K.
  • Medical, Dental, & Vision with Employer Contribution.
  • 401K with Employer Match.
  • Paid Time Off.
  • Volunteer Time Off.
  • Employee Assistance Program.