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Customer Experience Specialist Roamer

2 months ago

Green Bay, United States Nsight Telservices Full time
Joining Cellcom:

Cellcom is an innovative wireless company that operates its own regional network to provide service for its customer base throughout Wisconsin and Upper Michigan. The company is respected for its long-standing reputation of delivering extraordinary customer care and being a strong community partner. As a subsidiary of Nsight, Cellcom is part of a family of companies offering complete telecommunications services.

What you'll be doing:

The Customer Experience Specialist is our resident expert, providing education and offering comprehensive guidance and assistance to enhance our customers' mobile experience. In this role, the Customer Experience Specialist will navigate the intricate world of technology with our customers by setting up and providing on-going education and support for devices, troubleshooting, network support, and data transfers. Additionally, the Customer Experience Specialist collaborates with the entire team to foster a personalized and inviting atmosphere, prioritizing the satisfaction of our valued customers.
  • Welcome every guest into our retail stores with positivity and kindness to create an extraordinary first impression.
  • Educate our guests on how to use and navigate their device, ensuring they are knowledgeable on how their device and/or services function.
  • Listen attentively to our guests needs to determine appropriate Level 1 troubleshooting on device and/or services. Typical Level 1 troubleshooting includes cleaning device, Bluetooth setup, reset/restore devices, software updates and general app/software related questions.
  • Provide assistance in transferring data, contacts, pictures, and other phone content from devices
  • Answer billing or any other questions as needed to satisfy any customer inquiries, understand direction to take if solutions are not known.
  • Assists guests with insurance claims, loaner devices, voicemail setup and/or provisioning of handsets.
  • Knowledgeable on our full product offerings and services, being the resident expert for all Cellcom and Nsight offerings.
  • Ability to learn and navigate our systems to assist in troubleshooting processes, selling out products and/or services as needed.
  • Assist in cycle counts and month end inventory counts.
  • Complete administrative tasks including loaner certification, receiving inventory, managing shipments, and other additional related duties as requested or required.
  • Roamer will have a home store but will also travel to different locations in the market depending on where needs are.

What we're looking for:

You need to bring...

High school education or equivalent required.

Three years' customer service experience required

Wireless phone use experience is required.

Computer knowledge required.

To view our competitive benefits, click here

Nsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. This is a drug-free workplace.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to the Recruiting Manager at recruiting@nsight.com.