Integrative Customer Care Specialist

6 months ago

Green Bay, United States Nature's Way Full time
Integrative Customer Care Specialist

Welcome to a better way, an authentic way. Welcome to Nature's Way.

Inside our minds, inside our hearts, inside our business, inside our bottles.

Our reason for being, the purpose that inspires our work every day, is quite simple: Help people live healthy lives.

When we help people live healthy lives, we build a happier, healthier world for everyone.

How we go about our work drives TRUST in who we are, what we do, and the products we produce. That means something important to the world, and it means the world to us.

People TRUST
  • Our products to be the gold standard
  • Our words to be true
  • Our claims to be honest,
  • Our actions to have integrity.
Together we work with an awareness of how even small actions affect others, an attitude of kindness and concern for each other, and a drive for action that helps people live healthy lives.

It's the best way. The right way. The only way. Nature's Way.

Be a part of helping people live healthy lives as our new Integrative Customer Care Specialist.

SUMMARY
The Integrative Customer Care Specialist will demonstrate in verbal and non-verbal communications the Integrative Customer Experience quality framework as they execute customer support and development for new and existing customers through phone, email and chat service channels. This role will be critical to help grow the Integrative business as the expert liaison between the customer and Integrative Sales and Marketing teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Customer Care 90%
  • Account administration, logistics, and other customer care management, maintaining a seamless service level and effortless customer experience.
  • Manage inbound sales and technical phone queue, with requests to place orders, credit/returns and product questions.
  • Manage email correspondence from customers, prospects and consumers.
  • Capture and document customer feedback for Integrative; providing insight into trends. Assist the Integrative sales managers requests through phone and dedicated email box.
  • Ongoing and adhoc Sales and Marketing support activities.
Administrative 10%
  • Maintain and update Sales Operations training records and standard operating procedures.
  • Document the execution of key performance activities, sales, marketing and company directives.
  • Other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Must be able to thrive within a team environment.
  • Capable of working in an evolving environment with the ability to identify opportunities, communicate well and provide recommendations on how to grow the business.
  • Effective interpersonal communication skills, high emotional intelligence and strong versatility in social styles.
  • Effective ability to persuade through product knowledge and selling skills.
  • Ability to prioritize; problem solve; and think critically in a dynamic environment
  • Effective oral and written communication skills.
  • Intermediate knowledge and use of Microsoft Word, Outlook and Excel
EDUCATION AND/OR EXPERIENCE
Bachelor's degree preferred or the equivalent of 5 years' experience. A successful track record of previous work experience in inbound and or outbound phone customer service or inbound phone sales of medical related products is strongly preferred.

All benefits are effective on day 1 of employment.

Medical Option to select either a PPO plan or one of 2 high - deductible medical plans that includes a company contribution to your personal health savings bank account.

Dental Delta Dental PPO & an option to select an enhanced dental plan.

Vision Routine preventative coverage under medical plan and an option to elect additional voluntary coverage

Time Off All employees receive 11 holidays off per year, as well as paid time off that starts at a minimum of two weeks per year.

401K Plan Company match of up to 4% as long as employees contribute a minimum of 6% to the account. An additional profit-sharing contribution is also made to employee accounts if the company meets its annual targets.

You'll also enjoy a variety of other benefits that support your long-term health and wellness:
  • Company provided short-term & long-term disability
  • Life and AD&D insurance
  • Flexible spending accounts
  • Voluntary critical illness & accident coverage
  • New parent phase-in program & paternity leave
  • Educational assistance reimbursement
  • Product discounts & a wellness program

Start Helping People live Healthy lives today

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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