Strategic Customer Care Specialist

5 months ago

Green Bay, United States Nature's Way Full time
Strategic Customer Care Specialist

Welcome to a better way, an authentic way. Welcome to Nature's Way.

Inside our minds, inside our hearts, inside our business, inside our bottles.

Our reason for being, the purpose that inspires our work every day, is quite simple: Help people live healthy lives.

When we help people live healthy lives, we build a happier, healthier world for everyone.
How we go about our work drives TRUST in who we are, what we do, and the products we produce. That means something important to the world, and it means the world to us.

People TRUST
  • Our products to be the gold standard
  • Our words to be true
  • Our claims to be honest,
  • Our actions to have integrity.
Together we work with an awareness of how even small actions affect others, an attitude of kindness and concern for each other, and a drive for action that helps people live healthy lives.

It's the best way. The right way. The only way. Nature's Way.

Be a part of helping people live healthy lives as our new Strategic Customer Care Specialist.

SUMMARY
The Strategic Customer Care Specialist is responsible for providing support to their assigned customers and corresponding Account Managers. The Strategic Customer Care Specialist manages their customer and sales relationships through a variety of communication channels. Proficient use of systems is required to successfully manage accurate and conforming customer orders. Ownership of customer purchase orders, from receipt to successful delivery, is managed by the Strategic Customer Care Specialist in order to meet Nature's Way objectives and provide outstanding customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
  • Manage customer orders to achieve fill rate, invoice accuracy and on time delivery targets.
  • Proactively notify customers and/or brokers of shortages, order changes and other issues related to their purchase orders.
  • Assist customers and/or brokers with inquiries related to product availability, specifications, prices and discounts
  • Work with customers and internal cross functional teams to address and correct customer fines/fees, price mismatches and service shortfalls.
  • Collaborate with transportation, warehouse, production planning, inventory and sales to achieve customer satisfaction.
  • Demonstrate professional communication and follow through in all internal and external verbal and written exchanges.
  • Serve as a resource to Sales and other cross functional teams.
  • Develop a trusted advisor relationship with assigned customers. Understand and document each customer's expectations and strive to meet or exceed those expectations.
  • Maintain current, accurate and thorough Standard Operating Procedures (SOPS).
  • Keep current vendor guides/agreements on file. Review, understand and document the customer expectations outlined in the guides.
  • Execute and review routine customer account reporting to ensure compliance and accuracy, such as: the discontinued items report; pricing reviews; fill rate report; and fine/fee analysis.
  • Continually assess tasks and processes to find opportunities for improvement, efficiency, accuracy and cost savings.
  • Achieve expert level SAP understanding. Execute transactions with speed and accuracy. Keep customer account data accurate and relevant.
  • Customer management may include the following:
    • Customer Web portal navigation for PO processing and other customer service related functions
    • Customer "Scorecard" reports from portals, data subscription services etc.
    • Strategic account administration and transaction management
    • Order Dog and Scan Genius management
    • New store opening orders
    • SAP projects and updates
    • Routine and ad hoc BI reporting
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Intermediate knowledge and use of Microsoft Word, Outlook and Excel
  • Excellent organization and communication skills.
  • Ability to balance multiple priorities and meet deadlines in a fast-paced environment.
  • Ability to prioritize; problem solve; and think critically in a dynamic environment
EDUCATION and/or EXPERIENCE
  • High school diploma or general education degree (GED). Associates degree or Bachelor's Degree preferred.
  • A minimum of two years' customer service, clerical office work and/or sales experience is required.
  • SAP or other ERP software experience preferred.
All benefits are effective on day 1 of employment.

Medical Option to select either a PPO plan or one of 2 high - deductible medical plans that includes a company contribution to your personal health savings bank account.

Dental Delta Dental PPO & an option to select an enhanced dental plan.

Vision Routine preventative coverage under medical plan and an option to elect additional voluntary coverage

Time Off All employees receive 11 holidays off per year, as well as paid time off that starts at a minimum of two weeks per year.

401K Plan Company match of up to 4% as long as employees contribute a minimum of 6% to the account. An additional profit-sharing contribution is also made to employee accounts if the company meets its annual targets.

You'll also enjoy a variety of other benefits that support your long-term health and wellness:
  • Company provided short-term & long-term disability
  • Life and AD&D insurance
  • Flexible spending accounts
  • Voluntary critical illness & accident coverage
  • New parent phase-in program & paternity leave
  • Educational assistance reimbursement
  • Product discounts & a wellness program

Start Helping People live Healthy lives today

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

  • Strategic Customer Care Specialist

    4 weeks ago

    Green Bay, Wisconsin, United States Nature's Way Full time

    Job Title: Strategic Customer Care SpecialistAt Nature's Way, we're committed to helping people live healthy lives. As a Strategic Customer Care Specialist, you'll play a vital role in delivering exceptional customer service and building strong relationships with our valued customers.Key Responsibilities:Manage customer orders to achieve high fill rates,...

  • Strategic Customer Care Specialist

    3 weeks ago

    Green Bay, Wisconsin, United States Nature's Way Full time

    Job DescriptionWelcome to Nature's Way, where we're dedicated to helping people live healthy lives. As a Strategic Customer Care Specialist, you'll play a vital role in providing exceptional support to our customers and corresponding Account Managers.Key ResponsibilitiesManage customer orders to achieve fill rate, invoice accuracy, and on-time delivery...

  • Strategic Merchandising Specialist

    4 weeks ago

    Green Valley, Arizona, United States Jacent Strategic Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Strategic Merchandising Specialist to join our team at Jacent Strategic. As a key member of our merchandising team, you will be responsible for cultivating relationships with in-store management, executing merchandising resets, and building retail displays.Key ResponsibilitiesCultivate...

  • Strategic Customer Care Specialist

    4 weeks ago

    Green Bay, Wisconsin, United States Nature's Way Full time

    Job SummaryThe Strategic Customer Care Specialist is responsible for providing exceptional support to assigned customers and corresponding Account Managers. This role involves managing customer and sales relationships through various communication channels, ensuring accurate and conforming customer orders, and meeting Nature's Way objectives. Key...

  • Strategic Merchandising Associate

    3 weeks ago

    Green Valley, Arizona, United States Jacent Strategic Merchandising Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Strategic Merchandising Associate to join our team at Jacent Strategic Merchandising. As a key member of our merchandising team, you will be responsible for cultivating relationships with in-store management, executing merchandising resets, and building retail displays.Key...

  • Strategic Sourcing Specialist

    3 weeks ago

    Cutler Bay, Florida, United States BankUnited Full time

    Job SummaryThe Strategic Sourcing Specialist will be responsible for managing and optimizing the procurement process, developing supplier strategies, and ensuring cost-effective solutions that align with business objectives.Key ResponsibilitiesChampion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems,...

  • Registered Dialysis Care Specialist

    3 weeks ago

    Green Bay, Wisconsin, United States Innovative Renal Care Full time

    Job Title: Registered Dialysis Care SpecialistJob Summary:As a Registered Dialysis Care Specialist, you will be responsible for delivering high-quality patient care in the acute care setting. The ideal candidate will have a strong background in nursing and experience in hemodialysis. This is a challenging and rewarding role that requires excellent...

  • Patient Care Specialist

    4 hours ago

    Green Bay, Wisconsin, United States Eden Senior Care Full time

    Eden Senior Care, a leading healthcare provider, is seeking highly skilled and compassionate Patient Care Specialists to join our team at Edenbrook of Green Bay. Our state-of-the-art facility offers a supportive work environment and opportunities for growth and development.About UsAs part of the Eden Senior Care network, we prioritize providing exceptional...

  • Customer Experience Specialist

    1 month ago

    Green Bay, Wisconsin, United States Nsight Telservices Full time

    Join Cellcom's Team:Cellcom is a leading wireless company that operates its own regional network, providing exceptional customer care and community partnership. As a subsidiary of Nsight, we offer complete telecommunications services. Key Responsibilities:The Customer Experience Specialist will provide expert guidance and support to customers, enhancing...

  • Integrative Customer Experience Specialist

    4 weeks ago

    Green Bay, Wisconsin, United States Nature's Way Full time

    Job SummaryThe Integrative Customer Care Specialist will be responsible for delivering exceptional customer support and development through various communication channels, including phone, email, and chat. This role will play a critical part in growing the Integrative business by serving as a liaison between customers and the Integrative Sales and Marketing...

  • Dedicated Customer Support Specialist

    2 weeks ago

    Green Bay, Wisconsin, United States Park Inc Cross Safe Full time

    About the Role:We are seeking a skilled Customer Support Specialist to join our team at {company}. As a Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Respond to customer inquiries and concerns in a timely and professional mannerProvide solutions to customer issues...

  • Pharmacist - Customer Care Specialist

    3 weeks ago

    Green Bay, Wisconsin, United States CVS Health Full time

    Staff Pharmacist Role OverviewAt CVS Health, we are committed to delivering enhanced human-centric healthcare for a rapidly changing world. As a Staff Pharmacist, you will play a critical role in supporting our purpose and demonstrating genuine care for our patients.Key ResponsibilitiesPatient Safety: Ensure the safe delivery of medications and maintain a...

  • Pet Care Specialist

    3 weeks ago

    Green Bay, Wisconsin, United States Petco Animal Supplies Inc Full time

    Job SummaryPetco Animal Supplies Inc is seeking a highly motivated and customer-focused Pet Care Specialist to join our team. As a key member of our Pet Care Center, you will be responsible for providing exceptional guest experiences, promoting pet health and wellness, and driving sales growth.Key Responsibilities• Provide personalized service to guests,...

  • Pediatric Care Specialist

    4 weeks ago

    Green Bay, Wisconsin, United States Prevea Health Full time

    Job Title: Pediatric Care SpecialistThis position will work as needed to provide emotional support and activities designed to help patients and their families cope with the stress of a hospital experience.The Pediatric Care Specialist will work as part of the health care team to provide a therapeutic and safe environment for individuals and groups, ages...

  • Customer Support Specialist

    9 hours ago

    Green Bay, United States Koch Industries Full time

    JOB REQUIREMENTS: Your Job KBX Logistics, LLC is currently seeking a Customer Support Specialist in Green Bay, WI. This position includes various responsibilities that will help gain exposure to transportation and the KBXL business. It is a great starting point that could lead to other opportunities within the business. The successful candidate will have...

  • Pediatric Care Specialist

    4 weeks ago

    Green Bay, Wisconsin, United States Prevea Health Full time

    Job Title: Pediatric Care SpecialistPrevea Health is seeking a Pediatric Care Specialist to join our team. As a key member of our pediatric care team, you will provide emotional support and activities to help patients and their families cope with the stress of a hospital experience.Key Responsibilities:Provide psychological preparation, support, and...

  • Retirement Specialist/ Customer Service Specialist

    4 weeks ago

    Green Bay, WI, United States Sherwin-Williams Full time

    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay...

  • Customer Experience Specialist Roamer

    2 months ago

    Green Bay, United States Nsight Telservices Full time

    Joining Cellcom: Cellcom is an innovative wireless company that operates its own regional network to provide service for its customer base throughout Wisconsin and Upper Michigan. The company is respected for its long-standing reputation of delivering extraordinary customer care and being a strong community partner. As a subsidiary of Nsight, Cellcom is part...

  • Healthcare Denials Specialist

    3 weeks ago

    Green Bay, Wisconsin, United States McLaren Health Care Corp Full time

    We are seeking a motivated and detail-oriented Healthcare Denials Specialist to join our team at McLaren Health Care Corp. In this role, you will play a critical part in ensuring timely and accurate processing, follow-up, and appeal of audits and denial activity received from payers and/or auditors.As a Healthcare Denials Specialist, you will provide support...

  • Clinical Care Specialist

    4 weeks ago

    Green Bay, Wisconsin, United States Infojini Full time

    Job SummaryAt Infojini, we are seeking a skilled Clinical Care Specialist to provide comprehensive patient care through the nursing process. The ideal candidate will have experience with ACLS and endoscopy, as well as sedation experience.Key Responsibilities:Deliver safe, therapeutic care in accordance with established standards, policies, and...