Customer Experience Specialist

3 weeks ago


Bowling Green, Kentucky, United States Walgreens Full time
Customer Experience Specialist

At Walgreens, we're committed to delivering a distinctive and delightful customer experience. As a Customer Experience Specialist, you'll play a key role in achieving this goal by providing courteous, fair, friendly, and efficient service to our customers.

Key Responsibilities:

• Engage customers and patients by greeting them and offering assistance with products and services.
• Resolve customer issues and answer questions to ensure a positive customer experience.
• Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience.

Operations:

• Provide customers with courteous, friendly, fast, and efficient service.
• Register customer purchases on assigned cash register, collect cash and distribute change as requested.
• Keep counters and shelves clean and well merchandised, take inventory, and maintain records.

Additional Responsibilities:

• Assist with separation of food items and product placement as specified by policies/procedures.
• Provide customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
• Comply with all company policies and procedures; Training & Personal Development.

Requirements:

• Must be fluent in reading, writing, and speaking English.
• Prefer to have prior work experience with Walgreens.
• An Equal Opportunity Employer, including disability/veterans.

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