Patient Service Representative

5 months ago

South Windsor, United States Hartford Healthcare Full time

Description

Job Schedule: Per Diem
Standard Hours: 1
Job Shift: Shift 1
Shift Details: Variable during hours of operation, 7am to 7pm

Work where every moment matters.

Every day, almost 20,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticuts most comprehensive healthcare network.

Hartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut. We provide rehabilitation services across the continuum - acute care hospitals, long term care facilities, sub-acute rehabilitation, homecare, outpatient centers, and in community settings such as senior centers, work sites, and schools and colleges. We offer over 30 outpatient locations with a variety of specialists, including oncology, womens health, sports medicine, physical therapy, occupational therapy and speech language, we are known for our commitment to high quality, customer focused outcomes.

Position Description

This per diem position will cover our Outpatient Rehab clinics in Glastonbury and Wethersfield.

The Patient Service Representative is responsible for providing professional customer service to ensure operational efficiency and promote a positive patient experience.

Responsible for Patient Scheduling, Pre-Registration, Registration, Insurance Verification, Insurance Authorization, and ensures patients have been cleared for Rehab Outpatient office visits.

The Patient Service Representative performs a variety of secretarial, billing and clerical duties to include: utilizing the electronic medical record (EMR) to schedule follow up and specialty appointments and process patient charges, coordinating referrals, preparing the proper paperwork and collecting pertinent patient information, answering phones, performing other related duties as assigned. Provides administrative support to the office staff. Requires understanding of Rehab procedures, and patient history requirements for Rehab procedures.

Responsibilities

Greets and registers arriving patients, completes registration forms and verifies insurance

Answers incoming calls, evaluates priority, and directs calls according to the urgency and subject matter

Provides information to new patients prior to visit in accordance with department policies, and enters / updates patient demographics

Collects co-payments and office charges as needed and explains office payment billing policies to patients

Schedules new patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, medical reports, etc.)

Schedules follow-up appointments and completes the necessary requisition forms and pre-cert exams

Defines and resolves patient/clinician issues/problems, bringing concerns to team lead or manager as necessary

Reconciles billing and co-pays; refers payment and insurance problems to Billing Department

Keeps and maintains inventory of office or clinical supplies; maintains an orderly reception

Provides back-up support to other front desk staff and performs other related duties in support of efficient operations of the site

Collaborates with colleagues throughout the system to improve processes, workflow, outcomes, and patient experience

Qualifications

High school diploma or equivalent required; Associates' or Bachelors degree in a clinical or business field preferred.

1-2 years in medical or healthcare office; knowledge of healthcare terminology, insurance authorization, and benefits.

Proficiency in healthcare terminology and billing practices, experience with obtaining authorization and benefits

Bilingual (highly preferred)

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

  • Customer Service Representative

    2 weeks ago

    South Windsor, Connecticut, United States CVS Health Full time

    Customer Service RepresentativeCVS Health is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our patients and customers.Key Responsibilities:Respond to incoming customer contact across phone, email, and online chatUse proficiency with CVS...

  • Patient Services Representative

    3 weeks ago

    South Elgin, Illinois, United States Northwestern Memorial Healthcare Full time

    Job DescriptionAs a Patient Services Representative at Northwestern Memorial Healthcare, you will play a vital role in ensuring the highest level of customer service is provided to patients and company representatives over the phone and in person.Responsibilities:Greet patients as they enter the office and obtain required patient information for...

  • Patient Service Representative

    5 months ago

    South Bend, United States HealthLinc Full time

    **Patient Service Representative** **Department:** Administration **Location:** South Bend, IN Benefit Highlights: * Low Health Insurance Premiums! * Retirement Plan with a company match! * Life Insurance * Generous (Paid Time Off) PTO and Holiday Pay! For more, see our website: As a Patient Service Representative, you will be checking patients in and out...

  • Patient Access Representative

    4 weeks ago

    Windsor, North Carolina, United States Vidant Health Full time

    Job Title: Patient Access RepresentativeAbout Vidant Health:Vidant Health is a state-of-the-art healthcare system that provides high-quality medical services to patients and families. Our team of dedicated professionals is committed to delivering exceptional patient care and improving the health of our community.Job Summary:We are seeking a Patient Access...

  • Customer Service Representative

    1 month ago

    Windsor, Connecticut, United States Waterford Fire Service Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at the Sheraton Hartford Hotel at Bradley Airport. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and convenient.Key ResponsibilitiesAssist guests...

  • Patient Service Representative

    3 months ago

    South Bend, United States Joints In Motion Medical Llc Full time

    Small business seeks entry level field patient service representative for South Bend IN area to facilitate delivery, return, fitting, reprocessing and provide use care instruction for the proper DME rehabilitation equipment ordered. PSRs also serve to complete, collect, and submit documentation and payment after conveying to patients the benefits details;...

  • Patient Service Representative

    5 months ago

    South Bend, United States Joints In Motion Medical Llc Full time

    Small business seeks entry level field patient service representative for South Bend IN area to facilitate delivery, return, fitting, reprocessing and provide use care instruction for the proper DME rehabilitation equipment ordered. PSRs also serve to complete, collect, and submit documentation and payment after conveying to patients the benefits details;...

  • Phlebotomist Patient Services Representative

    2 weeks ago

    South Boston, United States Global Technical Talent Full time

    Phlebotomist Patient Services Representative Contract Duration 6+ months OnsiteJob Description: The Phlebotomist Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine and for insights into life-defining health decisions. The Phlebotomist Patient Services Representative...

  • Patient Financial Services Representative Windsor Clinic

    3 weeks ago

    Windsor, Colorado, United States Banner Health Full time

    Job SummaryBanner Health is seeking a highly skilled Patient Financial Services Representative to join our team at Windsor Clinic. As a key member of our revenue cycle team, you will play a critical role in ensuring the smooth flow of patient financial services.Key ResponsibilitiesCoordinate patient registration and scheduling processes, ensuring accurate...

  • Insurance Customer Service Representative

    7 days ago

    South Windsor, United States Ultimate Staffing Full time

    Ultimate Staffing has partnered with a fantastic insurance organization who is seeking an experienced Customer Service Representative to join their growing team. If you have 5 years of Account Management experience and have a current P&C license, ple Customer Service Representative, Customer Service, Insurance, Business Operations, Representative, Staffing,...

  • Central Patient Services Representative

    5 days ago

    South Lyme, United States Hartford Healthcare Full time

    Description Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details:Work where every moment matters. Every day, over 30,000 Hartford HealthCare employees come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticuts most comprehensive healthcare network. For...

  • Customer Service Representative

    1 week ago

    South Windsor, Connecticut, United States P.R.I.D.E. Full time

    OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional service to our customers while working in a fast-paced retail environment.Key Responsibilities:Provide warm and welcoming customer service to all...

  • Funeral Services Representative

    3 days ago

    South Gate, California, United States Service Corporation International Full time

    We are seeking a Funeral Services Representative to join our team at Service Corporation International.Company Overview:At Service Corporation International, we are more than North America's largest provider of funeral, cremation and cemetery services. We are a community of dedicated individuals who provide caring assistance to families in need, honor...

  • Customer Service Representative

    4 weeks ago

    South Windsor, Connecticut, United States Atlantic Plywood Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Atlantic Plywood. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients and potential customers.Key ResponsibilitiesProvide timely and effective responses to customer inquiries and issuesEnsure...

  • Financial Services Representative/Financial Advisor

    5 months ago

    South Windsor, United States The Moody Street Group, LLC Full time

    The Moody Street Group Financial Services Representative/Financial Advisor The Moody Street Group , a general agency of the Companies of OneAmerica ®, works with a diverse clientele including individuals, business owners, professionals and families. We assist our clients in attaining financial objectives by providing a broad range of...

  • Customer Service Representative

    3 weeks ago

    South Windsor, Connecticut, United States Atlantic Plywood Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Atlantic Plywood. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service to both internal and external customers.Key Responsibilities:Provide timely and effective responses to customer inquiries and...

  • Patient Authorization and Referral Coordinator

    4 weeks ago

    Windsor, California, United States Providence Service Full time

    About the RoleWe are seeking a highly skilled Patient Authorization and Referral Representative to join our team at Providence Medical Foundation. As a key member of our clinical network, you will play a vital role in preparing clinical data for physician approval and obtaining authorizations.Key ResponsibilitiesPrepare clinical data for physician approval...

  • Patient Authorization and Referral Representative

    4 weeks ago

    Windsor, United States Providence Service Full time

    Description The Medical Services Coordinator prepares clinical data for physician/IPP/CBO approval and obtains authorizations; acts as liaison between patient, medical assistant, physician, IPP, CMS Department and Central Business Office. Providence caregivers are not simply valued - they're invaluable. Join our team at Providence...

  • Customer Service Representative

    3 weeks ago

    South Windsor, Connecticut, United States Coburn Technologies Full time

    Job SummaryCoburn Technologies is seeking a highly skilled and customer-focused Call Center Representative to join our team. As the initial point of contact for all incoming calls, emails, and web chat inquiries, you will play a critical role in delivering exceptional customer service and resolving customer issues in a timely and professional manner.Key...

  • Customer Service Representative

    4 days ago

    Windsor, Connecticut, United States Lincare Holdings Full time

    Job Summary:As a Customer Service Representative at Lincare Holdings, you will play a vital role in facilitating patient care by working directly with medical professionals and physicians. Your primary responsibility will be to provide outcome-based solutions for our physician referral sources and existing patient population.Key Responsibilities:• Provide...