Patient Access Representative

1 week ago


Windsor, North Carolina, United States Vidant Health Full time
Job Title: Patient Access Representative

About Vidant Health:
Vidant Health is a state-of-the-art healthcare system that provides high-quality medical services to patients and families. Our team of dedicated professionals is committed to delivering exceptional patient care and improving the health of our community.

Job Summary:
We are seeking a Patient Access Representative to join our team. As a Patient Access Representative, you will be responsible for creating a positive first impression of our organization's services to patients and families. Your duties will include scheduling, registration, and insurance verification for both outpatient and inpatient services. You will also act as the primary liaison for patients receiving professional and hospital services at Vidant Health.

Responsibilities:
- Schedule appointments and procedures for patients
- Register patients for services and collect demographic information
- Verify insurance coverage and secure authorizations for procedures
- Act as a liaison for patients receiving professional and hospital services
- Provide excellent customer service and communication skills

Requirements:
- High School or Equivalent (GED) or higher is required
- 1 to 2 years of Registration and/or Billing experience within a healthcare setting is required
- 3 to 5 years - customer service experience is required
- Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required

Preferred Qualifications:
- Associate Degree: preferred
- Bachelors Degree: preferred
- Experience with EPIC and medical office workflows
- Experience with Microsoft Office/PC-based applications (Outlook, Word and Excel)

Work Environment:
- Monday through Friday
- Time varies between 7:30 am to 4:30 pm

Equal Employment Opportunity:
Vidant Health is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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