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Regional Quality Manager

4 months ago

Port Reading, United States DSV AS Full time
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Port Reading, 1005 W Middlesex Ave

Division: Solutions
Job Posting Title: Regional Quality Manager
Time Type: Full Time

The Senior Quality Manager assists the organization in the development, improvement, and implementation of the DSV Quality Management System (QMS). This position is responsible for quality activities to support the warehouse including but not limited to receiving, shipping and other related functions. This includes tracking, investigating and correcting OS&D (over, short, and damaged). The Senior Quality Manager supports multiple sites and coordinates projects among the other quality members in the region.

ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Develop and maintains QMS documentation such as procedures, work instructions, visuals. Requires making recommendations with regards to procedures, standards to maintain process quality.
  • Support all client related and applicable QMS requirements.
  • Coordinate all requirements related to the 5 Star Site Certification Program.
  • Responsible for managing requirements related to Quality & Training.
  • When applicable, create and maintain HACCP program to support Food Safety Policy and Food Defense Plan.
  • Ensure region is compliant with applicable GMP standards and FDA regulations.
  • Establish and maintain "quality standards" for all critical functions supporting the operations.
  • Train site management and employees on the QMS components and requirements.
  • Lead site teams to respond to client complaints, internal errors with regards to root cause and solutions in support of corrective and preventive action process.
  • Serve as the primary contact for any external or internal audits, with development of any resulting action plans
  • Assist with coordination of recalls, hold notifications, stop-shipments, etc., in consultation with customer management.
  • Compile and submit assigned daily, weekly, and monthly reports to site and/or supported clients.
  • Develop and monitor key performance indicators and metrics for quality related processes.
  • Conduct and/or participate in all required department quality related meetings.
  • Adhere to all company policies and procedures or other communicated rules and/or regulations.
  • Sponsor Training Program including coordinating training documentation throughout the region
  • Coordinates work and projects among other Quality members in the region
  • Perform all duties assigned by the Director of Operations deemed necessary to achieve client satisfaction.
SKILLS & ABILITIES

Education & Experience:
  • Must have High School diploma or GED. Bachelor's degree preferred.
  • Preferred 5 years' experience in a medium to large warehouse in a management capacity.
  • 2 years' experience as a Quality Manager.
  • Knowledge of warehouse operations with basic GMP as necessary
  • Preferred knowledge of ISO, HACCP, 21CFR, FDA, SQF
Computer Skills:
  • Strong computer skills and MS Office Applications are preferred.
Certificates & Licenses:
  • Quality related certifications preferred
Language Skills
  • English (reading, writing, verbal)
  • Spanish speaking skills preferred
  • Business communication
Mathematical Skills
  • Medium to high skills necessary
Other Skills
  • Effective communication skills
  • Good supervisory and people skills
  • Ability to develop work instructions, procedures, and visual aids to support the operation
  • Work overtime as dictated by business whether mandatory or voluntary.
  • Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.
CORE COMPETENCIES

Leader of Others

Accountability

Business Acumen

Communication / Building Partnership

Developing Oneself

Developing Others

Drive for Results

Embracing Change

Problem Solving

Empowerment

Leadership Excellence

Leading Change

Problem Solving

Independent Contributor

Accountability

Communication / Building Partnership

Customer Orientation

Developing Oneself

Drive for Results

Embracing Change

Problem Solving

Professional Competencies

PHYSICAL DEMANDS

Occasionally
  • Bending
Frequently
  • Walking and Standing
Constantly
  • Sitting
Ability to Lift/Carry and Push/Pull
  • 11-20 pounds
  • Reach above shoulder, squat, or kneel.


Other Physical Requirements:

WORK ENVIRONMENT

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and forward your career.

Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.

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Regional Quality Manager

Port Reading