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2 months ago
Scientific Games
Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.
Position Summary
In this role, the Customer Service/Inside Sales Rep will be responsible for providing customer service to Lottery Customers over the phone, as well as packing/processing orders and returns.
They will be responsible for handling Lottery-related questions and/or problems encountered, resulting in maximum sales of tickets through professional and thorough sales techniques.
Contact retailers within assigned call list on a regular call cycle.
Provide information and sales about new and existing games and promotions.
Employ professional telephone sales techniques to ensure Lottery retailers order the appropriate number of packs for their sales and call frequency.
Access appropriate computer screens and input sales and sales-related data.
Develop positive working relationships with Lottery retailers, resulting in motivated, pro-lottery attitudes wherever possible.
Provide regular and consistent feedback from Lottery retailers to management, sharing retailer suggestions, ideas, and/or questions in a timely fashion.
Develop a sound business relationship with assigned Lottery Sales Representatives
Handle incoming calls from Lottery retailers, resolving problems or questions as they relate to inventory needs, current promotions, order status/tracking, and other lottery-related needs, ensuring that all calls receive complete attention and thorough follow-up.
All other duties as assigned.
Qualifications
Education
Must have a high school diploma or equivalency.
Years Of Related Experience
Years of experience
Position Requirements/Qualifications
High school diploma or equivalent
Customer Service experience preferred
Advanced understanding of telephone sales principles and techniques
Skills/Abilities
Good written and verbal communication skills
Basic computer skills
Work Conditions
Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.
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