Front Desk Agent

4 months ago

Los Angeles, United States Four Points LAX Full time

Compensation Type:
Hourly

Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Overview:

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Qualifications:
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

$25.55/hr.

  • Front Desk Agent

    4 months ago

    Los Angeles, United States Pyramid Global Hospitality Full time

    Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: Greet customers immediately with a friendly Agent, Front Desk, Hospitality, Hotel, PBX Operator, Computer

  • Front Desk Agent

    4 months ago

    Los Angeles, United States Elwyn Full time

    The Resident Relations Specialist (RRS) / Front Desk Agent Residential Property supports the General Manager (GM) and/or the Resident Relations Supervisor by providing exceptional, responsive service to every resident or guest they encounter. T Residential, Resident, Agent, Front Desk, Hospitality, General Manager, Property Management, Healthcare

  • Front Desk Hospitality Agent

    4 weeks ago

    Los Angeles, California, United States Sonder Holdings, Inc. Full time

    Job Title: Front Desk Hospitality AgentAbout the Role:We are seeking a highly skilled and customer-focused Front Desk Hospitality Agent to join our team at Sonder Holdings, Inc. As a Front Desk Hospitality Agent, you will be the face of Sonder, responsible for delivering exceptional guest experiences and ensuring that our guests feel welcome and cared...

  • Front Desk Agent

    1 month ago

    Los Angeles, United States AccorHotel Full time

    Welcoming each new and returning guest with personalized and attentive care you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region you will anticipate guests needs and offer recommendations that make their stays even more special.As the first point of contact...

  • Front Desk Agent

    4 weeks ago

    Los Angeles, United States AccorHotel Full time

    Welcoming each new and returning guest with personalized and attentive care you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region you will anticipate guests needs and offer recommendations that make their stays even more special.As the first point of contact...

  • Front Desk Agent Overnight

    2 months ago

    Los Angeles, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Holiday Inn Lax Airport [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours...

  • Front Desk Hospitality Agent

    4 weeks ago

    Los Angeles, California, United States Sonder Holdings, Inc. Full time

    About the RoleWe are seeking a highly skilled and customer-focused Front Desk Hospitality Agent to join our team at Sonder Holdings, Inc. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our properties meet the highest standards of quality and service.Key ResponsibilitiesProvide...

  • Front Desk Representative

    4 weeks ago

    Los Angeles, California, United States Azul Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Azul Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, handling guest inquiries, and ensuring a smooth and efficient check-in and check-out process.Key ResponsibilitiesGuest Services: Greet and...

  • Front Desk Agent

    1 day ago

    Los Angeles, United States MCR Hotels Full time

    The Front Desk Agent at the Pasadena Hotel & Pool is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and...

  • Front Desk Ambassador

    4 weeks ago

    Los Angeles, California, United States AccorHotel Full time

    Job Summary:We are seeking a skilled and courteous Front Desk Agent to join our team at Fairmont Century Plaza. As a Front Desk Agent, you will play a key role in creating unforgettable guest experiences by showcasing the hotel's amenities and services.Key Responsibilities:Greet guests warmly and provide personalized serviceResolve guest complaints and...

  • Front Desk Representative

    1 month ago

    Los Angeles, California, United States Palihouse Full time

    Front Desk AgentPalihouse West Hollywood is seeking a friendly and outgoing Front Desk Agent to provide exceptional service to our guests. As a key member of our team, you will be responsible for ensuring a warm and welcoming experience for our guests, from check-in to check-out.Key Responsibilities:Provide exceptional customer service to guests, responding...

  • Front Desk Manager

    3 weeks ago

    Los Angeles, United States Sage Restaurant Group Full time

    Sage Hospitality Group - Front Desk Manager - Los Angeles, California Situated in the vibrant heart of Downtown Los Angeles, Hotel Per La is inspired by the building in which it’s housed. Originally the Bank of Italy, a historic 12-story building on the corner of Olive and 7th Street, the space is a symbol of inclusion and accomplishment. Per La is an...

  • Front Desk Representative

    1 month ago

    Los Angeles, California, United States Four Points LAX Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Four Points LAX. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.Key ResponsibilitiesProvide attentive and courteous service to guests during...

  • Front Desk Representative

    4 weeks ago

    Los Angeles, California, United States Palihouse Full time

    Job SummaryWe are seeking a skilled and friendly Front Desk Agent to provide exceptional service to our guests at Palihouse West Hollywood. As a key member of our front office team, you will be responsible for ensuring a warm and welcoming experience for our guests, from check-in to check-out.Key ResponsibilitiesGuest Services: Provide personalized service...

  • Front Desk Representative

    4 weeks ago

    Los Angeles Downtown, California, United States IHG Full time

    About UsWe're a global hospitality company that's passionate about delivering exceptional guest experiences. At IHG, we're looking for talented individuals who share our commitment to excellence and our passion for luxury travel.Job SummaryWe're seeking a skilled Front Desk Agent to join our team at the InterContinental Los Angeles Downtown Hotel. As a Front...

  • Front Desk Associate

    1 month ago

    Los Angeles, California, United States Larkspur Landing Folsom Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Larkspur Landing Folsom. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:Provide warm and welcoming greetings to guests,...

  • Front Desk Representative

    1 month ago

    Los Angeles, California, United States Sage Hospitality Group, LLC Full time

    Key Responsibilities:As a Front Desk Agent, you will provide exceptional service to guests by responding to their inquiries in a professional and courteous manner. This includes providing accurate and timely information and services to ensure a positive guest experience.Key Skills:Excellent communication and interpersonal skillsAbility to work in a...

  • Front Desk Agent | Palihouse West Hollywood

    6 months ago

    Los Angeles, United States Palihouse Full time

    Description FRONT DESK AGENT | PALIHOUSE WEST HOLLYWOODPOSITION PROFILE: We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a crucial role in providing a memorable guest experience. ABOUT PALIHOUSE WEST...

  • Front Desk Agent | Palihotel Westwood Village

    5 months ago

    Los Angeles, United States Palihotel Westwood Village Full time

    Description FRONT DESK AGENT | PALIHOTEL WESTWOOD VILLAGEPOSITION DESCRIPTION: We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a crucial role in providing a memorable guest experience. ABOUT WESTWOOD...

  • Senior Front Desk Manager

    2 weeks ago

    Los Angeles, California, United States Crowne Plaza Los Angeles Harbor Hotel Full time

    **About the Job**The Crowne Plaza Los Angeles Harbor Hotel in San Pedro, CA is seeking a highly skilled and experienced Senior Front Desk Manager to oversee all front office operations.**Responsibilities**Direct and administer front office operations to ensure profitability, control costs, and quality standards.Monitor and analyze rooms inventory utilizing...