Front Desk Agent | Palihouse West Hollywood

6 months ago

Los Angeles, United States Palihouse Full time
Description
FRONT DESK AGENT | PALIHOUSE WEST HOLLYWOOD

POSITION PROFILE:

We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a crucial role in providing a memorable guest experience.

ABOUT PALIHOUSE WEST HOLLYWOOD:

Palihouse West Hollywood is situated on famed W 3rd St. and features 95 guestrooms, an indoor/outdoor pool lounge, and a Lobby Lounge, Caf and Bar that is open to locals and visitors alike. If you're passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at Palihouse West Hollywood

THE TASK AT HAND:
  • Taking care of guests, from leading the check-in/check-out process, to billing, confirming contact information, and fielding questions throughout a hotel stay
  • Being a savvy guide that's ready to share a wealth of information on the hotel, amenities, and neighborhood.
  • Communicating in a friendly, positive way to create a warm environment amongst colleagues and a great experience for guests.
  • Building memorable relationships with hotel guests in line with our service standards
  • Bringing personality and clarity to the registration process and guest arrivals as well as check-out, listening to guest feedback, and settling folios.
  • Fielding phone calls, emails, and other guest inquiries in a timely, friendly, and trusty manner.
  • Inputting guest information and payments into hotel software systems, such as Opera.
  • Collaborating with the sales and operations teams to ensure a smooth experience for all guests.
  • Proactively identifying guest needs and finding ways to surprise and delight patrons so they become repeat customers.
  • Maintaining a keen eye for detail, whether it be a book out of place or a guest that needs assistance.
  • Politely enforcing established policies and procedures.
  • Effectively communicating guest requests or issues to the Front Desk Manager, Housekeeping, or Engineering, Conducting walkthroughs for safety, security, and overall cleanliness.
  • Performing safety duties and adhering to predetermined protocols in the event of an emergency situation.
  • Lending a hand as required by other departments to ensure a safe, smooth operation that's enjoyable for guests and fellow coworkers.
WHAT WE'RE LOOKING FOR:
  • Must possess a positive attitude.
  • Must be energetic and outgoing.
  • Must be service oriented.
  • Must be a team player.
  • Must be able to multi-task.
  • Must possess excellent interpersonal, analytical, and organizational skills.
  • Must have knowledge of basic arithmetic.
  • Must have the ability to input data and access information on the computer.
  • Must be able to work a flexible schedule and shifts - weekends & holidays as needed.
  • Flexible schedule- must be available to work a variety of shifts.
  • Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting.
  • Fluency in English both verbally and non-verbally.
  • Provide legible communication and directions.
  • Ability to input and access information in the property management system/computers/point of sales system.
  • Ability to perform job functions with attention to detail, speed and accuracy.
  • Ability to prioritize and organize.
  • Be a clear thinker, remaining calm and resolving problems using good judgment.
  • Follow directions thoroughly.
  • Understand guest's service needs.
  • Work cohesively with co-workers as part of a team.
  • Work with minimal supervision.
  • Maintain confidentiality of guest information and pertinent hotel data.
  • Must be able to stand for long periods of time.
  • Must be able to push, pull or lift up to 25 lbs.
  • Requires mobility and prolonged standing, walking, bending and lifting up to 30 lbs.
  • Minimum two years of experience within guest reception or a similar position preferred, preferably a luxury hotel setting.
WHAT'S IN IT FOR YOU:
  • A competitive compensation package including medical, dental, vision, and life insurance.
  • 401(k) retirement plan (future you will love this one)
  • Paid time off, holiday pay, and sick pay when you're under the weather.
  • Career advancement in an organization committed to helping star employees thrive.
  • There's also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities.
  • Professional development that sets you up for success across multiple hospitality career paths.
  • A collaborative work environment where your creative ideas can come to fruition.
  • Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come)
  • Hands-on training with a nimble team.


Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

Privacy Notice:

For information on the California Consumer Privacy Act of 2018 ("CCPA"), California Privacy Rights Act of 2020 ("CPRA"), and other California privacy laws, please go to the Palisociety Careers page at www.palisociety.com and www.arrivehotels.com to view the notice.

For more information, visit www.palisociety.com or follow @palisociety

For more information, visit lepetitpali.com or follow @lepetitpali

For more information, visit www.arrivehotels.com or follow @arrivehotels

We are an E-Verify Employer/Somos un empleador de E-Verify.

Company Information
MORE ABOUT US:

Palisociety is a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to our independent collection of hotels, we also operate Palihouses, Palihotels, and ARRIVE by Palisociety. We strive to delight and inspire our guests and local community by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff, and trusty service.

We're a family business founded in Los Angeles by CEO Avi Brosh in 1998. As we continue to grow and develop new hotels and restaurants, we're always looking for spirited, hardworking, passionate people that can join our team and grow with us

  • Steward/Dishwasher | Palihouse West Hollywood

    2 months ago

    Los Angeles, United States Palihouse Full time

    Description STEWARD/DISHWASHER | PALIHOUSE WEST HOLLYWOODPOSITION PROFILE: We're looking for an upbeat, team-focused Steward/Dishwasher to help us maintain a clean kitchen, from guest dishware, to cooking equipment and prep stations. ABOUT PALIHOUSE WEST HOLLYWOOD: Palihouse West Hollywood is situated on famed W 3rd St. and features 95 guestrooms, an...

  • Room Attendant | Palihouse West Hollywood

    4 months ago

    Los Angeles, United States Palihouse Full time

    Description ROOM ATTENDANT | PALIHOUSE WEST HOLLYWOODPOSITION PROFILE: We're looking for a qualified Room Attendant that's prepared to clean, sanitize, and tidy guest rooms to maintain pristine accommodations for our guests. ABOUT PALIHOUSE WEST HOLLYWOOD: Palihouse West Hollywood is situated on famed W 3rd St. and features 95 guestrooms, an indoor/outdoor...

  • Room Attendant | Palihouse West Hollywood

    4 months ago

    Los Angeles, United States Palihouse Full time

    Description ROOM ATTENDANT | PALIHOUSE WEST HOLLYWOODPOSITION PROFILE: We're looking for a qualified Room Attendant that's prepared to clean, sanitize, and tidy guest rooms to maintain pristine accommodations for our guests. ABOUT PALIHOUSE WEST HOLLYWOOD: Palihouse West Hollywood is situated on famed W 3rd St. and features 95 guestrooms, an indoor/outdoor...

  • Front Desk Representative

    4 weeks ago

    Los Angeles, California, United States Palihouse Full time

    Job SummaryWe are seeking a skilled and friendly Front Desk Agent to provide exceptional service to our guests at Palihouse West Hollywood. As a key member of our front office team, you will be responsible for ensuring a warm and welcoming experience for our guests, from check-in to check-out.Key ResponsibilitiesGuest Services: Provide personalized service...

  • Steward/Dishwasher | West Hollywood

    4 weeks ago

    Los Angeles, California, United States Palihouse Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Steward/Dishwasher to join our team at Palihouse West Hollywood. As a key member of our kitchen staff, you will be responsible for maintaining a clean and organized kitchen environment, ensuring that all equipment, glassware, and dishware are properly stocked and ready for service.Key...

  • Housekeeping Attendant

    4 weeks ago

    Los Angeles, California, United States Palihouse Full time

    Palihouse West Hollywood is a unique hotel situated on W 3rd St, featuring 95 guestrooms, an indoor/outdoor pool lounge, and a Lobby Lounge, Café and Bar that is open to locals and visitors alike.We're seeking a detail-oriented and passionate Night Room Attendant to join our team at Palihouse West Hollywood. As a Night Room Attendant, you will be...

  • Hotel Room Attendant

    4 weeks ago

    Los Angeles, California, United States Palihouse Full time

    Job Title: Hotel Room AttendantJob Summary: We are seeking a skilled Hotel Room Attendant to join our team at Palihouse West Hollywood. As a Hotel Room Attendant, you will be responsible for maintaining the cleanliness and organization of guest rooms, ensuring a comfortable and enjoyable stay for our guests.Responsibilities:Maintain the cleanliness and...

  • Front Desk Agent

    4 months ago

    Los Angeles, United States Pyramid Global Hospitality Full time

    Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality. The Front Desk Agent will: Greet customers immediately with a friendly Agent, Front Desk, Hospitality, Hotel, PBX Operator, Computer

  • Front Desk Agent

    4 months ago

    Los Angeles, United States Elwyn Full time

    The Resident Relations Specialist (RRS) / Front Desk Agent Residential Property supports the General Manager (GM) and/or the Resident Relations Supervisor by providing exceptional, responsive service to every resident or guest they encounter. T Residential, Resident, Agent, Front Desk, Hospitality, General Manager, Property Management, Healthcare

  • Part-Time Front Desk Associate

    3 weeks ago

    Los Angeles, United States Myodetox Full time

    We are currently looking to hire two (2) part-time Front Desk Associates between our Myodetox Studio City + West Hollywood locations. Each Front Desk Associate would be working 3 shifts per week, and must be available for at least 3 of the following shift times, including Sundays. The start date for this position would ideally be mid-November. Myodetox...

  • Front Desk Hospitality Agent

    4 weeks ago

    Los Angeles, California, United States Sonder Holdings, Inc. Full time

    Job Title: Front Desk Hospitality AgentAbout the Role:We are seeking a highly skilled and customer-focused Front Desk Hospitality Agent to join our team at Sonder Holdings, Inc. As a Front Desk Hospitality Agent, you will be the face of Sonder, responsible for delivering exceptional guest experiences and ensuring that our guests feel welcome and cared...

  • Front Desk Agent

    1 month ago

    Los Angeles, United States AccorHotel Full time

    Welcoming each new and returning guest with personalized and attentive care you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region you will anticipate guests needs and offer recommendations that make their stays even more special.As the first point of contact...

  • Front Desk Agent

    4 weeks ago

    Los Angeles, United States AccorHotel Full time

    Welcoming each new and returning guest with personalized and attentive care you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region you will anticipate guests needs and offer recommendations that make their stays even more special.As the first point of contact...

  • Front Desk Agent | Palihotel Westwood Village

    5 months ago

    Los Angeles, United States Palihotel Westwood Village Full time

    Description FRONT DESK AGENT | PALIHOTEL WESTWOOD VILLAGEPOSITION DESCRIPTION: We're looking for a friendly Front Desk Agent to provide our world famous trusty service. From the check-in process and a warm welcome to fielding ongoing inquiries and requests, our Front Desk Agents play a crucial role in providing a memorable guest experience. ABOUT WESTWOOD...

  • Part-Time Front Desk Associate

    1 week ago

    Los Angeles, United States Myodetox Full time

    We are currently looking to hire one (1) part-time Front Desk Associate at our Myodetox West Hollywood location with the schedule/availability below. The start date for this position would ideally be November 25, 2024. - Monday PM (1:30pm - 8:15pm) - Friday All-Day (6:45am - 3:15pm) - Saturday OR Sunday (7:45am - 4:15pm) - 1-2 days additional availability...

  • Front Desk Receptionist

    4 weeks ago

    Los Angeles, California, United States Four Seasons Hotels Limited Full time

    About Four Seasons:At Four Seasons, we believe in delivering exceptional guest experiences through a commitment to luxury and genuine heart. Our team members around the world create unforgettable moments for our guests, residents, and partners by providing a world-class employee experience and company culture.About the Location:Our award-winning hotel in the...

  • Front Desk Agent Overnight

    2 months ago

    Los Angeles, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Holiday Inn Lax Airport [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours...

  • Front Desk Hospitality Agent

    4 weeks ago

    Los Angeles, California, United States Sonder Holdings, Inc. Full time

    About the RoleWe are seeking a highly skilled and customer-focused Front Desk Hospitality Agent to join our team at Sonder Holdings, Inc. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our properties meet the highest standards of quality and service.Key ResponsibilitiesProvide...

  • Front Desk Representative

    4 weeks ago

    Los Angeles, California, United States Azul Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Azul Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, handling guest inquiries, and ensuring a smooth and efficient check-in and check-out process.Key ResponsibilitiesGuest Services: Greet and...

  • Front Desk Agent

    4 days ago

    Los Angeles, United States MCR Hotels Full time

    The Front Desk Agent at the Pasadena Hotel & Pool is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and...