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Ticketing Supervisor

1 month ago

Villa Park, United States Kick It Out Full time

Hours of Work: 35 hours per week (including working evenings, weekends and matchdays) Contract Type: Permanent Salary: £27,000 per annum Closing Date: Sunday 11 August 2024 The Department The Ticketing department is responsible for the sale and delivery of all season ticket and matchday tickets across both Premier League, WSL, and U23 fixtures. Additionally, bookings for away travel, soccer schools, and stadium tours are fulfilled by the department, providing a central contact point for fan enquiries. The Role We have an exciting opportunity for a Ticketing Supervisor to join the Club's ticketing team, based at our Villa Park stadium. The role will involve assisting in the day-to-day management of the ticket office, ensuring the highest levels of customer service for our supporters, and identifying ways to streamline procedures. Responsibilities include conducting sales audits, monitoring evidence for concession priced tickets, and administering the supporter season ticket payment scheme to ensure applications are completed and sales reflected correctly in the ticketing system. You will also be responsible for delivering an efficient matchday operation, which will extend to Under 23 matches played at Bodymoor Heath. The Person The ideal candidate will have a passion for customer service, with the ability to supervise in a busy, fast-paced call center environment, along with proven sales experience in meeting targets. Experience in handling difficult customer-facing situations professionally is essential. You will champion the ticketing team externally and act as an ambassador for Aston Villa Football Club, serving as a point of escalation for the department’s urgent action desk. As part of your application, please ensure you upload your CV and Cover Letter. The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received. Equality Statement Aston Villa Football Club celebrates the diversity of its Club and embraces equal opportunities for all. We are proud to be a Disability Confident employer and fully support The FA's Football Leadership Diversity Code. We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex, and religion or belief. Safeguarding Statement Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes, and for some roles, a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the Club. For more information, please see Aston Villa Football Club | The official club website | AVFC - Safeguarding. #J-18808-Ljbffr