Automotive Customer Service Advisor
2 weeks ago
Automotive Customer Service Advisor #157977 District Heights, MD Service Desk Potential Schedule: Full-time Position Summary Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register. Duties & Responsibilities First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations. Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge. Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering. Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection. Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives. Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures. Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately. In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities. Maintain an organized and neat shop. Adhere to all company policies, procedures, safety and environmental rules. Other duties as assigned. Knowledge, Skills, and Abilities High school diploma or equivalent required. Valid Driver's License. One year of related experience in the automotive service environment. One year of sales experience preferred. Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts. Physical Demands/Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance. Frequent standing and walking for long periods of time. Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting. Climb up and down ladders to retrieve and stock merchandise. Communicate effectively in person, by telephone, or by using telecommunications equipment. Enters and locates information on computer. Present information to small and large groups. Visually verifies information, often in small print. Safely operates a motor vehicle. The pay range for this position is between $15.00 to $17.05 hr. based on experience + commission. Medical, dental, and vision benefits beginning on the first of the month following or coinciding with your date of hire. Ability to enroll in a retirement plan. PTO. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #J-18808-Ljbffr
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Automotive Service Advisor
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Richmond Heights, Virginia, United States Hendrick Automotive Group Full timeJob Title: Automotive Service AdvisorJoin Hendrick Automotive Group, a leading automotive retailer, as an Automotive Service Advisor. As a key member of our team, you will play a vital role in delivering exceptional customer service and ensuring the highest level of satisfaction for our clients.About the Role:We are seeking a highly skilled and knowledgeable...
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Automotive Service Advisor/Writer
2 weeks ago
Arlington Heights, Illinois, United States Ed Napleton Auto Group Full time**About the Role**The Ed Napleton Automotive Group is seeking a highly skilled Automotive Service Advisor to join our team at Arlington Heights Chrysler Dodge Jeep Ram. As a critical member of our Service Lane, you will serve as a liaison between our customers and technicians, providing exceptional service and recommendations to keep vehicles in top...
