ACH Dispute Sr. Process Specialist
1 month ago
* Research unauthorized debit activity claims
* Receive and respond to banking center inquiries
* Receive and respond to customer telephone inquiries in reference to the status of their claim
* Make decisions on routine issues in accordance with the Electronic Services Policy within assigned approval limits
* Other duties as assigned
Position level will be dependent upon internal and external experience
Physical Requirements:
* Must be able to remain in a sitting stationary position for extended periods of time
* Constantly operate a computer and other office machinery
* Ability to lift up to 25 pounds
FCBI is an equal opportunity employer.
Requirements
* High School Diploma or Equivalent
* At least 18 years of age
* Must be detail oriented, analytical, and organized
* Ability to maintain confidentiality
* Ability to work quickly, accurately and meet designated deadlines
* Working knowledge of Microsoft Office
* Good communication skills
* Able to effectively work with employees at all levels
* Comfortable in a repetitive environment
* Banking experience is preferred
* Must successfully pass background investigation according to company policy
* Must be able to get along with co-workers and work effectively in a team environment
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